SC-II quits when playing campaigns in cinematic segments

StarCraft II Technical Support
1

SC II keeps quits unexpectedly when playing campaigns in cinematic segments. This is happening all the time now and cannot continue playing until resolved!

This seems that started happening since I purchased the StarCraft II®: Campaign Collection as did not have this problem before.

Any ideas on what to do or patches to install? Playing on an iMac (Retina 4K, 21.5-inch, 2017) with MacOs Catalina 15.2

2

Hello Wences,

What I would advise you is to start troubleshooting the issue by having a look into this article.

3

Tried everything there, just getting worse.

4

Hello Wences,

I’m sorry to read about the situation. Please make sure that the game is not running in the 32-bit mode (Catalina does not support 32-bit apps):
Blizzard app -> Settings -> Game Settings -> StarCraft 2 -> untick “Lunch 32-bit client (instead of 64-bit)” if it is enabled.

Also, reset the in-game options using the same section above:
Blizzard app -> Settings -> Game Settings -> StarCraft 2 -> Reset In-Game Options