I didn’t think about it either because I’ve seen automated refund tickets disappear after they’re done with and that’s normal, it’s been some while…
If you see the option, definitely give it a try!
If that doesn’t work, and what I had in mind is the 60 days prepaid time option. It should be possible regardless of what the website think your subscription status is.
Buying the 1-month sub actually fixed the issue ^^ thanks so much <3
I will try to close the open ticket if I can figure out how to, hopefully it will help out with the work load they are facing 
Thanks and glad to hear it worked out in the end!
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