Hello! My guild is experiencing problems in Mythic Castle Nathria. We are trying the boss Sire Denathrius. The problem is that when mobs appear (echo of sin), the entire raid is experiencing ability delays. It causes raid wipe. These lags are very often. It has been happening every day for the last 3 weeks. We tried to disabling addons, changing internet providers, resetting the raid, spawning less adds (echo of sin), but all this does not help. We need help in this situation.
I read about these problems on the forum and reddit.
I created ticket in support. I was told:
So, in this case, it is necessary that the game developers pay attention to this situation and for this, please create a new topic on our technical forum
Which is what I’m doing here.
I provide the following information:
- Name of the internet provider:
Rostelecom PJSC
- Specify the type of your connection:
Ethernet
- Provide the WinMTR test results (for the two IP addresses from the article):
IMPORTANT! Testing should be carried out in such a way as to catch the mentioned difficulties in the game, while allowing the program to work for at least 20-30 minutes.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| my.router - 20 | 151 | 122 | 0 | 0 | 7 | 0 |
| No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 |
| 77.37.250.196 - 57 | 83 | 36 | 0 | 1 | 17 | 1 |
| 87.226.221.170 - 18 | 159 | 131 | 2 | 3 | 17 | 4 |
| ae48.frkt-cr2.intl.ip.rostelecom .ru - 0 | 265 | 265 | 41 | 45 | 72 | 42 |
| 87.226.221.19 - 0 | 265 | 265 | 42 | 51 | 114 | 92 |
| ae1-br01-eqfr5.as57976 .net - 0 | 249 | 249 | 50 | 328 | 2987 | 50 |
| et-0-0-2-br01-eqam1.as57976 .net - 63 | 62 | 23 | 1533 | 3390 | 4990 | 3739 |
| 137.221.65.75 - 13 | 124 | 109 | 1080 | 1802 | 4283 | 4179 |
| 137.221.78.53 - 0 | 265 | 265 | 47 | 52 | 156 | 47 |
| 137.221.66.47 - 0 | 265 | 265 | 46 | 48 | 62 | 47 |
| 185.60.112.157 - 0 | 265 | 265 | 45 | 48 | 62 | 50 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| my.router - 53 | 88 | 42 | 0 | 0 | 4 | 0 |
| No response from host - 100 | 55 | 0 | 0 | 0 | 0 | 0 |
| 77.37.250.196 - 46 | 96 | 52 | 0 | 1 | 11 | 1 |
| 87.226.221.70 - 0 | 269 | 269 | 1 | 2 | 18 | 2 |
| ae48.frkt-cr2.intl.ip.rostelecom .ru - 0 | 269 | 269 | 41 | 44 | 78 | 41 |
| 87.226.221.19 - 0 | 269 | 269 | 42 | 51 | 134 | 48 |
| ae1-br01-eqfr5.as57976 .net - 0 | 253 | 253 | 50 | 322 | 3079 | 50 |
| et-0-0-2-br01-eqam1.as57976 .net - 61 | 64 | 25 | 604 | 3214 | 4839 | 3959 |
| 137.221.65.75 - 12 | 126 | 111 | 1098 | 1787 | 4462 | 4399 |
| 137.221.78.49 - 0 | 269 | 269 | 45 | 52 | 110 | 88 |
| 185.60.112.158 - 0 | 269 | 269 | 50 | 50 | 64 | 50 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| my.router - 18 | 161 | 133 | 0 | 0 | 9 | 0 |
| No response from host - 100 | 55 | 0 | 0 | 0 | 0 | 0 |
| 77.37.250.196 - 49 | 94 | 48 | 0 | 1 | 9 | 1 |
| 87.226.221.170 - 25 | 141 | 107 | 1 | 3 | 20 | 6 |
| ae42.frkt-cr2.intl.ip.rostelecom .ru - 0 | 271 | 271 | 44 | 44 | 64 | 44 |
| 87.226.221.19 - 0 | 271 | 271 | 42 | 51 | 146 | 48 |
| 137.221.80.35 - 0 | 271 | 271 | 49 | 60 | 165 | 61 |
| et-0-0-2-br01-eqpa4.as57976 .net - 0 | 182 | 182 | 52 | 1452 | 3572 | 1534 |
| et-0-0-0-pe04-eqpa4.as57976 .net - 0 | 271 | 271 | 49 | 55 | 149 | 53 |
| 137.221.66.39 - 0 | 271 | 271 | 48 | 49 | 62 | 49 |
| 185.60.114.159 - 0 | 271 | 271 | 53 | 53 | 65 | 53 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
- Tracert results:
Tracing route to 185.60.112.157 over a maximum of 30 hops
1 * <1 ms * my.router [192.168.199.1]
2 * * * Request timed out.
3 * * 5 ms 77.37.250.196
4 2 ms * 3 ms 87.226.221.170
5 48 ms 47 ms 47 ms ae48.frkt-cr2.intl.ip.rostelecom .ru [217.107.68.3]
6 47 ms 47 ms 47 ms 87.226.221.19
7 959 ms 879 ms 662 ms ae1-br01-eqfr5.as57976 .net [137.221.80.33]
8 * * * Request timed out.
9 * * * Request timed out.
10 50 ms 50 ms 131 ms 137.221.78.53
11 50 ms 50 ms 50 ms 137.221.66.47
12 47 ms 46 ms 47 ms 185.60.112.157Trace complete.
Tracing route to 185.60.112.158 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 1 ms 1 ms 1 ms 77.37.250.196
4 1 ms 2 ms 1 ms 87.226.221.70
5 47 ms 47 ms 47 ms ae48.frkt-cr2.intl.ip.rostelecom .ru [217.107.68.3]
6 48 ms 47 ms 48 ms 87.226.221.19
7 1015 ms 1099 ms 1099 ms ae1-br01-eqfr5.as57976 .net [137.221.80.33]
8 * * * Request timed out.
9 * * * Request timed out.
10 47 ms 48 ms 47 ms 137.221.78.49
11 50 ms 50 ms 50 ms 185.60.112.158Trace complete.
Tracing route to 185.60.114.159 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms my.router [192.168.199.1]
2 * * * Request timed out.
3 * 1 ms 1 ms 77.37.250.196
4 6 ms 1 ms * 87.226.221.170
5 44 ms 44 ms 45 ms ae42.frkt-cr2.intl.ip.rostelecom .ru [217.107.67.5]
6 77 ms 52 ms 48 ms 87.226.221.19
7 56 ms 56 ms 56 ms 137.221.80.35
8 * * * Request timed out.
9 50 ms 50 ms 50 ms et-0-0-0-pe04-eqpa4.as57976 .net [137.221.77.51]
10 53 ms 53 ms 53 ms 137.221.66.39
11 53 ms 53 ms 53 ms 185.60.114.159Trace complete.
- Looking Glass Test result:
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3002ms15/04/2021 18:46:04 UTC
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms15/04/2021 18:46:04 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.287 ms 0.306 ms 0.319 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:04 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.326 ms 0.358 ms 0.386 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:04 UTC
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms15/04/2021 18:46:10 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.335 ms 0.380 ms 0.397 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:09 UTC
MTR:
Start: Thu Apr 15 18:46:04 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.5 0.3 1.3 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:04 UTC
MTR:
Start: Thu Apr 15 18:46:04 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.7 0.5 0.3 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:04 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.506 ms 0.507 ms 0.492 ms
2 37.244.25.2 (37.244.25.2) 1.799 ms 1.842 ms 1.868 ms
3 Blizzard Blizzard 1.788 ms 1.799 ms 1.836 ms
4 137.221.66.38 (137.221.66.38) 1.648 ms 1.708 ms 1.726 ms
5 * * *
6 137.221.65.27 (137.221.65.27) 9.555 ms 9.578 ms 9.574 ms
7 137.221.80.34 (137.221.80.34) 9.910 ms 9.919 ms 9.925 ms
8 87.226.221.18 (87.226.221.18) 9.840 ms 9.541 ms 9.532 ms
9 87.226.183.89 (87.226.183.89) 55.588 ms 55.682 ms 56.051 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:15 UTC
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3011ms15/04/2021 18:46:15 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.246 ms 0.297 ms 0.331 ms
2 37.244.25.2 (37.244.25.2) 5.695 ms 7.247 ms 7.739 ms
3 Blizzard Blizzard 1.084 ms 1.152 ms 1.174 ms
4 137.221.66.38 (137.221.66.38) 0.621 ms 0.680 ms 0.706 ms
5 * * *
6 137.221.65.27 (137.221.65.27) 9.359 ms 9.391 ms 9.391 ms
7 137.221.80.34 (137.221.80.34) 9.722 ms 9.796 ms 9.835 ms
8 87.226.221.18 (87.226.221.18) 11.161 ms 11.225 ms 11.248 ms
9 87.226.183.89 (87.226.183.89) 55.301 ms 55.231 ms 55.139 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:19 UTC
MTR:
Start: Thu Apr 15 18:46:09 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.9 0.5 0.2 0.9 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:09 UTC
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms15/04/2021 18:46:19 UTC
MTR:
Start: Thu Apr 15 18:46:10 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.4 0.3 0.5 0.0
2.|-- 37.244.25.130 0.0% 10 0.9 0.8 0.6 1.3 0.0
3.|-- Blizzard 0.0% 10 1.3 0.9 0.6 1.3 0.0
4.|-- 137.221.66.36 0.0% 10 0.6 6.1 0.5 55.7 17.4
5.|-- 137.221.77.54 30.0% 10 7317. 5296. 4012. 7317. 1172.9
6.|-- 137.221.65.27 0.0% 10 16.2 10.2 9.3 16.2 2.1
7.|-- 137.221.80.34 0.0% 10 12.5 10.0 9.4 12.5 0.9
8.|-- 87.226.221.18 0.0% 10 9.5 9.5 9.2 11.2 0.5
9.|-- 87.226.183.89 0.0% 10 51.4 51.1 50.9 51.4 0.0
10.|-- 87.226.221.71 70.0% 10 47.9 47.9 47.9 47.9 0.0
11.|-- 77.37.250.197 90.0% 10 9039. 9039. 9039. 9039. 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:10 UTC
TRACEROUTE:
traceroute to 37.204.192.82 (37.204.192.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.234 ms 0.261 ms 0.272 ms
2 37.244.25.130 (37.244.25.130) 184.885 ms 185.209 ms 198.067 ms
3 Blizzard Blizzard 0.824 ms 0.861 ms 0.871 ms
4 137.221.66.36 (137.221.66.36) 40.448 ms 40.554 ms 40.614 ms
5 * * *
6 137.221.65.27 (137.221.65.27) 72.080 ms 69.778 ms 69.758 ms
7 137.221.80.34 (137.221.80.34) 9.531 ms 9.934 ms 9.970 ms
8 87.226.221.18 (87.226.221.18) 9.254 ms 9.035 ms 9.147 ms
9 87.226.183.89 (87.226.183.89) 50.657 ms 50.882 ms 50.840 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *15/04/2021 18:46:23 UTC
PING:
PING 37.204.192.82 (37.204.192.82) 56(84) bytes of data.— 37.204.192.82 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3010ms15/04/2021 18:46:24 UTC
MTR:
Start: Thu Apr 15 18:46:19 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.6 0.5 0.8 0.0
2.|-- 37.244.25.2 10.0% 10 289.9 158.7 1.1 289.9 126.9
3.|-- Blizzard 0.0% 10 1.1 1.5 1.1 3.1 0.3
4.|-- 137.221.66.38 0.0% 10 0.8 0.8 0.5 1.2 0.0
5.|-- 137.221.77.50 70.0% 10 12338 11685 10919 12338 716.4
6.|-- 137.221.65.27 0.0% 10 9.5 12.3 9.5 31.1 6.7
7.|-- 137.221.80.34 0.0% 10 9.6 16.7 9.6 49.3 14.0
8.|-- 87.226.221.18 0.0% 10 13.8 9.8 9.2 13.8 1.4
9.|-- 87.226.183.89 0.0% 10 55.5 55.7 55.3 56.3 0.0
10.|-- 87.226.221.71 80.0% 10 52.8 52.7 52.7 52.8 0.0
11.|-- 77.37.250.197 80.0% 10 9052. 9004. 8957. 9052. 67.1
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:19 UTC
MTR:
Start: Thu Apr 15 18:46:21 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.6 0.5 1.0 0.0
2.|-- 37.244.25.2 0.0% 10 257.4 228.7 1.2 310.3 98.0
3.|-- Blizzard 0.0% 10 1.0 1.2 1.0 1.7 0.0
4.|-- 137.221.66.38 0.0% 10 0.7 0.8 0.6 1.2 0.0
5.|-- 137.221.77.50 90.0% 10 12318 12318 12318 12318 0.0
6.|-- 137.221.65.27 0.0% 10 9.6 14.4 9.5 53.9 13.9
7.|-- 137.221.80.34 0.0% 10 9.7 11.1 9.7 22.7 4.1
8.|-- 87.226.221.18 0.0% 10 9.5 10.2 9.2 12.4 1.1
9.|-- 87.226.183.89 0.0% 10 55.5 57.2 55.5 63.3 2.7
10.|-- 87.226.221.71 80.0% 10 52.6 52.6 52.6 52.6 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.015/04/2021 18:46:20 UTC