After 24 hours im still on starter pack

Dear Blizzard staff ,
i have bought the game (WoW ) on the March 25
and still im on the starter pack .

why it hasn’t updated yet ?

Hi there, Alejka!

So, there’s a few options as to why this happened!

#1 - The purchase might not have been successful, so you should double-check that.

#2 - You purchased an upgrade to Battle for Azeroth or Shadowlands, but these did not include Game Time - That would mean starter restrictions are still in place.

Yours,

Arythwinn