All Characters Missing

I have just returned after a few years to find all my characters are missing from the Moonglade serever. I have logged into my account on the web page and checked they are still there and yes they are but they dont show in game. help!

When logging in, have you made sure you’re on Moonglade? If you haven’t logged in for a long time, then they might not show in the realm list, but should do if you actually click on Moonglade.

I checked moonglade first and they’re not there. But if I click change character in the top right of the forum page they’re there. Just not in game

Yes, I can see your posting character in the armoury now. I should’ve checked that first. There’s one more thing you could try before making a ticket … can you make a new character on Moonglade (you can delete it later). This sometimes refreshes the character list.