Like I said, the first GM I talked to was nice and very willing to help me, but he didn’t have the authority to restore my account. He went into my history, looked at what I did in the time their software was triggered and concluded nothing was amiss, just somebody above him couldn’t be bothered and cut him out of the loop.
Never denied having installed the addon and cooperated all I could with them. Addon was downloaded from Twitch, which I would treat as a trusted source. Quite happily showed the first GM where to find said addon on Twitch, so it could be dealt with. As far as I was concerned, it was just a simple set of DOT timers.