Tried to open a ticket ingame about the issue that after the transmog revamp several transmog item pieces were suddenløy just completly gone from my transmog collection, ie that they suddenly no longer was unlocked, i noticed this first and foremost with a spesific 7th legion plate helmet because it was part of one of the custom sets the revamp made out of my old saved sets. and the head piece armor from it was just gone so when i tried to apply it on my char it applied everything but the head piece so i went to check for the item itself spesifically and saw that it was just gone ie no longer unlocked / learned in my transmog collection, then i checked the other armor versions of that helmet and they were also gone, then i discovered it had happened to several other items of mine, and that several other people had the same thing happen to them after the revamp that several transmog items were just suddenly gone and unlearned from their collections. after making a ticket and getting ai slop responses from your ai gms i got an gm response from a gm that seemed to be slightly more human to report this issue on the american bug forums, but since im an eu player i don’t have access there i post this here.
How was it an AI GM response? You said that one of the other responses to be “slightly more human” so it couldn’t have been more different. Please note that disagreeing with a response or receiving a wrong template doesn’t make it an AI GM response as Blizzard doesn’t use AI.
You may report it ingame at EU or opt for the longer US option. Both will go to the same team.
Automatic automated responses that answers something completly different than is the topic of the ticket itself. the slightly more human response adressed the actual content of the ticket but the wording and phrasing still felt and read very automated. But since Blizzard is such an small indie company and this issue has been around since prepatch i doubt it will ever be fixed along with all the bugs from beta.
They can indeed send a wrong template which is a very human error to make.
Despite the ticket answering the actual content of the ticket as you said? As there are no examples I cannot fully judge but from all given samples by players none of them were automated, all of them were slightly modified templates so far.
I sincerely hope you were able to find the bug reporter as directed, I doubt the GM only directed you to the US bug report forum but if you weren’t aware of where to report bugs then Blizzard may not have been aware of any bugs you may have experienced since beta or prepatch.
Thank you in advance!
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