Can I please get help unlock an account

Opened a ticket after a hack attemps on my son account, account got locked, steps have been taken to secure everything. My son’s account is still locked.

We opened a ticket 1 day ago that is still unanswered.

Guys? anyone around?

Generally you can unlock the account by resetting the password, there should be instructions in the registered email?

The ticket queue is rather long at this moment. I think it’s around a week, you could check tomorrow to see if livechat is open for your issue if you wish to speak to a GM.

no it does not work. They have locked all individual wow accounts.
The bnet is accessible, the wow accounts are all tagged “locked”

All you can do then is wait until the ticket is answered, make sure you attach information that will identify you as the account holder.