Cannot login to battle.net or access eu.battle.net

Evetlul-argent-dawn · September 8, 2019, 8:54am

I have the same problem and when i try to open a blizzard site i get this url: nydus. battle. net also from turkey

-peace

Reybu-firemaw · September 8, 2019, 9:08am

I have the same problem from Turkey. Just a heads up i guess? However, my IRL friend who is also from Turkey is able to play the game as we speak and didn’t have any issues at all to begin with. I dont know what is the problem here, when some people are not able to connect while others in the same region have no problem at all, even though this looks like mostly a regional problem.

Edit: To me it looks like a Superonline problem, just saying

Kokushoo-burning-blade · September 8, 2019, 9:14am

Can confirm. Experiencing the same issue from Turkey.

Can login from tethering phone but can’t seem to access anything when I’m connected through my ISP(superonline fiber)

Cagga-magtheridon · September 8, 2019, 9:16am

Same issue, any VPN suggestions?

Gilthoniél-ravencrest · September 8, 2019, 9:16am

same +1

Nenyasqi-2416 · September 8, 2019, 9:22am

Hey all,

Could you all please reply with the following information, so we can have this looked into:

■ Date/time you first experienced the issue :
■ City and country you are connecting from :
■ ISP (Internet Service Provider you use) :
■ Traceroute (created while experiencing the issue) :
■ Pathping (created while experiencing the issue) :
■ WinMTR test (created while experiencing the issue) :

If you are not able to go through the links above, please follow the below steps to run a WinMTR:

Download WinMTR from the project’s site.
Extract the contents of the .zip file to your desktop.
Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
Enter the IP address you want to test in the Host field. Run a WinMTR test to each of the following IPs: 185.60.112.157 - 185.60.112.158 - 185.60.114.159
Click Start , then launch the game you’re testing. If no connection issue is found in the first 5 minutes, restart the test.
When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
Click " Export Text " and save the .txt file to your desktop. Name this file WinMTR.
Post the contents of your WinMTR.txt in your reply here, highlight the text in your response and press the </> button or place the details between `` to make the text Preformatted text.

Have a few seconds to spare? Let me know how I’m doing!

Vendrigoth-draenor · September 8, 2019, 9:43am

■ Date/time you first experienced the issue : Between 11:00-12:40 (GMT+3), ongoing
■ City and country you are connecting from : Ankara / Turkey
■ ISP (Internet Service Provider you use) : Turkcell Superonline

The links you provided for Traceroute, Pathping, and WinMTRtest do not work. Thus, I am unable to follow those instructions. I mean, obviously the links work but I am unable to access them probably due to the same issue that is keeping me from logging in.

Ilnizerha-silvermoon · September 8, 2019, 9:45am

■ Date/time you first experienced the issue : Around 10:00 (GMT+3), still ongoing
■ City and country you are connecting from : Ankara / Turkey
■ ISP (Internet Service Provider you use) : Turkcell Superonline aswell

Billyqtxd-kazzak · September 8, 2019, 9:45am

■ Date/time you first experienced the issue : 08.09.2019 1.30 AM
■ City and country you are connecting from : Ankara, Turkey
■ ISP (Internet Service Provider you use) : Turkcell Superonline

Traceroute, pathping, winmtrtest doesnt work.

Gorvalg-twisting-nether · September 8, 2019, 9:49am

■ Date/time you first experienced the issue : Tried logging in at 08:00 (GMT+3) at 08.09.2019.
■ City and country you are connecting from : Ankara / TURKEY
■ ISP (Internet Service Provider you use) : Turkcell Superonline

Tried other steps, they do not work

Evetlul-argent-dawn · September 8, 2019, 9:49am

Turkey, Ankara

Superonline

Links wont work yes

Mongling-silvermoon · September 8, 2019, 9:50am

■ Date/time you first experienced the issue : Tried logging in at 08:00 (GMT+3) at 08.09.2019.
■ City and country you are connecting from : İstanbul/ TURKEY
■ ISP (Internet Service Provider you use) : Turkcell Superonline

Tried other steps, they do not work.

Groundxl-golemagg · September 8, 2019, 9:50am

■ Date/time you first experienced the issue : Between 10:00-12:40 (GMT+3), ongoing
■ City and country you are connecting from : Izmir / Turkey
■ ISP (Internet Service Provider you use) : Turkcell Superonline

Cagga-magtheridon · September 8, 2019, 9:53am

Not just WoW but the entire battle.net launcher/games and the support sites are not working. It is clearly an issue with our ISP (Turkcell Superonline) not connecting to any Activision & Blizzard related services.

Deviirn-arathor · September 8, 2019, 9:55am

■ Date/time you first experienced the issue : Between 10:00-12:40 (GMT+3), ongoing
■ City and country you are connecting from : Istanbul / Turkey
■ ISP (Internet Service Provider you use) : Turkcell Superonline

Tracert:
Tracing route to eu.battle .net [37.244.28.102]
over a maximum of 30 hops:

1 3 ms 4 ms 2 ms 192.168.1.1
2 3 ms 6 ms 3 ms host-92-45-0-231.reverse.superonline .net [92.45.0.231]
3 5 ms 4 ms 9 ms 10.36.79.225
4 11 ms 7 ms 17 ms 10.40.141.22
5 6 ms 6 ms 7 ms ae2.istanbul2.ist.seabone .net [93.186.132.150]
6 76 ms 78 ms 70 ms ae11.milano58.mil.seabone .net [195.22.208.79]

Nenyasqi-2416 · September 8, 2019, 9:55am

Thank you for the reminder, I blame it on the lack of coffee! I added the steps for the WinMTR into my previous message. Please follow those steps and update or re-post your information.

Have a few seconds to spare? Let me know how I’m doing!

Niirn-pyrewood-village · September 8, 2019, 9:57am

Blasphemy to lack coffee

Toslast-emerald-dream · September 8, 2019, 9:58am

Looks like there might be some regional connection issues - check out DownDetector (I can’t link for some stupid reason)

Armaros-balnazzar · September 8, 2019, 9:58am

now
istanbul / turkey
superonline

cant post the tracert or pingpath as it doesnt allow links in the post nor have an option to attach it!

edit removed .net domains from text
6 49 ms 54 ms 55 ms ix-ae-10-0.tcore1.it5-istanbul.as6453 [5.23.0.37]
7 93 ms 69 ms 72 ms if-ae-8-2.tcore1.fnm-frankfurt.as6453 [195.219.156.21]
8 73 ms 88 ms * if-ae-12-2.tcore2.fnm-frankfurt.as6453 [195.219.87.1]
9 69 ms 69 ms 68 ms if-ae-9-2.tcore1.pvu-paris.as6453 [195.219.87.10]
10 * * 122 ms 80.231.153.66
11 84 ms 69 ms 72 ms ae-2-3211.edge7.paris1.level [4.69.133.238]

----@@@@@@@@@@@@@

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% ARCHER_VR600 [192.168.0.1]
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
3 7ms 0/ 100 = 0% 0/ 100 = 0% host-92-44-0-41.reverse.superonline[92.44.0.41]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% 10.2.0.101
0/ 100 = 0% |
5 — 100/ 100 =100% 100/ 100 =100% 10.36.109.118
0/ 100 = 0% |
6 52ms 0/ 100 = 0% 0/ 100 = 0% ix-ae-10-0.tcore1.it5-istanbul.as6453[5.23.0.37]
0/ 100 = 0% |
7 52ms 0/ 100 = 0% 0/ 100 = 0% if-ae-8-2.tcore1.fnm-frankfurt.as6453 [195.219.156.21]
0/ 100 = 0% |
8 54ms 28/ 100 = 28% 28/ 100 = 28% if-ae-12-2.tcore2.fnm-frankfurt.as6453 [195.219.87.1]
0/ 100 = 0% |
9 62ms 0/ 100 = 0% 0/ 100 = 0% if-ae-9-2.tcore1.pvu-paris.as6453[195.219.87.10]

Billyqtxd-kazzak · September 8, 2019, 10:04am

185.60.112.157

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 18 | 18 | 2 | 6 | 14 | 3 |

|host-212-57-0-245.reverse.superonlinenet - 0 | 18 | 18 | 6 | 11 | 21 | 14 |

| 10.40.22.237 - 0 | 18 | 18 | 4 | 7 | 17 | 4 |

| 10.40.148.242 - 0 | 18 | 18 | 4 | 7 | 18 | 5 |

| 10.142.45.130 - 0 | 18 | 18 | 5 | 5 | 9 | 7 |

| 10.142.45.166 - 0 | 18 | 18 | 4 | 25 | 304 | 6 |

| 10.142.47.1 - 0 | 18 | 18 | 5 | 25 | 315 | 5 |

| 10.40.148.237 - 0 | 18 | 18 | 4 | 26 | 314 | 7 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

| ix-ae-6-0.tcore1.it6-ankara.as6453net - 0 | 18 | 18 | 5 | 26 | 320 | 7 |

|if-ae-36-3.tcore1.fnm-frankfurt.as6453net - 0 | 18 | 18 | 57 | 76 | 359 | 58 |

|if-ae-12-2.tcore2.fnm-frankfurt.as6453net - 8 | 14 | 13 | 0 | 61 | 84 | 58 |

| if-ae-9-2.tcore1.pvu-paris.as6453net - 0 | 18 | 18 | 55 | 73 | 358 | 55 |

| 80.231.153.66 - 60 | 5 | 2 | 0 | 58 | 58 | 58 |

| ae-1-3111.edge7.Paris1.Level3net - 0 | 18 | 18 | 57 | 77 | 361 | 59 |

| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

185.60.112.158

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 9 | 9 | 2 | 6 | 13 | 12 |

|host-212-57-0-245.reverse.superonlinenet - 0 | 9 | 9 | 6 | 10 | 15 | 7 |

| 10.40.22.237 - 0 | 9 | 9 | 4 | 5 | 6 | 6 |

| 10.40.148.242 - 0 | 9 | 9 | 4 | 7 | 14 | 14 |

| 10.142.45.166 - 0 | 9 | 9 | 4 | 7 | 16 | 16 |

| 10.142.47.129 - 0 | 9 | 9 | 5 | 8 | 17 | 17 |

| 10.40.149.5 - 0 | 9 | 9 | 4 | 9 | 16 | 16 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

| ix-ae-6-0.tcore1.it6-ankara.as6453net - 0 | 9 | 9 | 4 | 9 | 17 | 17 |

|if-ae-36-3.tcore1.fnm-frankfurt.as6453net - 0 | 9 | 9 | 55 | 60 | 68 | 68 |

|if-ae-12-2.tcore2.fnm-frankfurt.as6453net - 0 | 9 | 9 | 56 | 60 | 67 | 67 |

| if-ae-9-2.tcore1.pvu-paris.as6453net - 0 | 9 | 9 | 54 | 59 | 79 | 55 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

| ae-1-3111.edge7.Paris1.Level3net - 0 | 9 | 9 | 56 | 64 | 98 | 56 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

185.60.114.159
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 12 | 12 | 2 | 5 | 17 | 3 |

|host-212-57-0-245.reverse.superonlinenet - 0 | 12 | 12 | 5 | 12 | 22 | 7 |

| 10.40.22.237 - 0 | 12 | 12 | 5 | 8 | 18 | 6 |

| 10.40.148.242 - 0 | 12 | 12 | 5 | 6 | 14 | 6 |

| 10.142.45.190 - 0 | 12 | 12 | 4 | 8 | 19 | 6 |

| 10.142.45.166 - 0 | 12 | 12 | 4 | 8 | 20 | 5 |

| 10.142.47.1 - 0 | 12 | 12 | 6 | 10 | 20 | 7 |

| 10.40.148.237 - 0 | 12 | 12 | 4 | 8 | 21 | 5 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

| ix-ae-6-0.tcore1.it6-ankara.as6453net - 0 | 12 | 12 | 5 | 9 | 20 | 6 |

|if-ae-36-3.tcore1.fnm-frankfurt.as6453net - 0 | 12 | 12 | 56 | 59 | 72 | 57 |

|if-ae-12-2.tcore2.fnm-frankfurt.as6453net - 12 | 9 | 8 | 0 | 58 | 64 | 58 |

| if-ae-9-2.tcore1.pvu-paris.as6453net - 0 | 12 | 12 | 55 | 57 | 72 | 57 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

| ae-2-3211.edge7.Paris1.Level3net - 0 | 12 | 12 | 55 | 59 | 72 | 57 |

| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

removed dots(.) before ‘‘net’’ so it doesnt count as link fyi

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 3 ms 5 ms 3 ms 192.168.1.1
2 12 ms 9 ms 12 ms host-212-57-0-245.reverse.superonlinenet [212.57.0.245]
3 5 ms 5 ms 6 ms 10.40.22.237
4 5 ms 6 ms 5 ms 10.40.148.242
5 7 ms 6 ms 5 ms 10.142.45.130
6 8 ms 6 ms 5 ms 10.142.45.166
7 6 ms 6 ms 6 ms 10.142.47.1
8 6 ms 6 ms 6 ms 10.40.148.237
9 * * * Request timed out.
10 * * * Request timed out.
11 9 ms 6 ms 7 ms ix-ae-6-0.tcore1.it6-ankara.as6453net [5.23.8.21]
12 58 ms 58 ms 59 ms if-ae-36-3.tcore1.fnm-frankfurt.as6453net [195.219.156.97]
13 58 ms 59 ms * if-ae-12-2.tcore2.fnm-frankfurt.as6453net [195.219.87.1]
14 56 ms 58 ms 56 ms if-ae-9-2.tcore1.pvu-paris.as6453net [195.219.87.10]
15 * * 58 ms 80.231.153.66
16 59 ms 58 ms 58 ms ae-1-3111.edge7.Paris1.Level3net [4.69.133.234]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-E77MAK5.home [192.168.1.22]
1 192.168.1.1
2 host-212-57-0-245.reverse.superonlinenet [212.57.0.245]
3 10.40.22.237
4 10.40.148.242
5 10.142.45.130
6 10.142.45.166
7 10.142.47.1
8 10.40.148.237
9 * * *
Computing statistics for 200 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-E77MAK5.home [192.168.1.22]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% host-212-57-0-245.reverse.superonlinenet [212.57.0.245]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% 10.40.22.237
0/ 100 = 0% |
4 — 100/ 100 =100% 100/ 100 =100% 10.40.148.242
0/ 100 = 0% |
5 — 100/ 100 =100% 100/ 100 =100% 10.142.45.130
0/ 100 = 0% |
6 — 100/ 100 =100% 100/ 100 =100% 10.142.45.166
0/ 100 = 0% |
7 — 100/ 100 =100% 100/ 100 =100% 10.142.47.1
0/ 100 = 0% |
8 5ms 0/ 100 = 0% 0/ 100 = 0% 10.40.148.237

Trace complete.