Cant use Wow Token

Hi, I bought a Wow token today, have it in a bag on one character which is 60lvl. I am currently out of subscription and I cannot use the Token to add game time. What’s the problem?

do you mean the redemption window doesnt pop up?

just in case you didnt know, you had to click on the token in order to either redeem it for balance or game time, its not used automatically.

If the token was bought from the Auction House for gold you should get a message in the character selection screen which allows you to use the token to add 30 days of game time. If the token was bought from the Blizzard store for real money then you could have only sold it for gold in the Auction House.