Character stuck, can't create ticket?

So I havent needed support for years but what the heck is going on here?

I got a transferred character stuck in Dark Shore scenario and can’t get it out.

Every single way I try to create a support ticket will get me to the “automatic character un-stuck service” which will always return with an error. Following with a nice message “Contact support via ticket”.

How to create a freaking ticket?

There should be an option below the service after trying it once more: