Character stuck for months

Hey, I had this issue but a friend helped me, and a summon got me out of it. have you tried that?

If for some reason you can’t use the self-service option even after using another browser including the one from your mobile, then open a ticket to the customer support so they can see what happened to your character.

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Hey again Aegnes,

As others have mentioned, it still sounds like you’ve been attempting to use the self service option to “unstuck” your character, and this appears to be failing :frowning:

It could be worth trying the “Live chat” ticket option during opening hours for Live chat in order to reach Support and explain things a bit better there. While we’d not usually recommend this (as you should always try using appropriate category of ticket) it could be worth trying to submit an “Ingame Technical problem” or “cant login” ticket to create a Customer Service ticket instead as the key aim here is to reach an Agent, and not get stuck in the Self service loop that you’ve experienced so far!

Get back to us here if you’re still having problems though! :slight_smile: