Companion App disconnecting

Support Technical Support
1

Hello,

In the last 1 or 2 weeks, the Companion App keeps disconecting randomly, while i try to send the companions to the missions.
It started by disconecting 1 time per session but now it can dc 5 to 10 times per each session (i manage 4 chars).

This is making the use of the App very frustrating.
I tried to uninstall and install back the App but it didnt change anything.

Anyone else is having this problem and if so, did anyone found a solution?
Any help is apreciated.

Thanks

2

Usually issues like this can be resolved by clearing the Application data and cache for your device.

Also make sure all updates for the device are installed.

3

Im using a Iphone, how do i do that?
“Clearing the Application data and cache for your device”

4

Delete the app and re-install it.

5

I did that and it didnt help solve the problem.

What fixed the problem was updating the Iphone to the lastest IOS version.