Formal Complaint Regarding Ongoing Technical Issues and Lack of Resolution

Support Customer Support
1

Dear Blizzard Entertainment Support Team,

I am writing to formally lodge a complaint regarding persistent technical issues affecting my World of Warcraft account, as well as the lack of an effective resolution despite multiple support requests over the past several months.

As a paying subscriber with an active account, I expect reliable access to the full range of game features. However, I have been unable to properly participate in core social aspects of the game due to ongoing issues that remain unresolved.

Specifically, I have experienced the following problems for several months:

  • I am repeatedly and automatically removed from my current guild (A Void Inn) and reassigned to a previous guild without my consent.

  • Within that previous guild, I am unable to participate in chat (I can only read messages).

  • I am also unable to leave the guild.

In addition, I would like to emphasize that for a prolonged period, I have effectively been unable to engage in any guild-related or social activities within the game. This includes chatting, participating in guild dungeon runs, raids, or any other form of group content, which are essential components of the MMORPG experience.

Blizzard Customer Support has, on several occasions, manually re-added me to the correct guild. However, after logging out, the issue reoccurs, and I am once again reverted to the previous state. As a result, the problem repeatedly resets, and no lasting solution has been achieved.

Furthermore, I would like to explicitly note that I have continued to pay the full subscription fee throughout this period, while being unable to fully enjoy or access essential parts of the game. It is particularly frustrating that, despite this, the situation appears to be treated as having limited urgency or importance.

Additionally, I must express my dissatisfaction with the accessibility of your customer service. Given the monthly subscription model, it is unacceptable that support channels are so difficult to reach. In practice, submitting a support ticket through the website has proven to be extremely cumbersome and discouraging, which only adds to the overall frustration of this experience.

Over the past two months, I have contacted Blizzard Support at least six times. Unfortunately, the support process has been difficult to navigate, and despite following all recommended troubleshooting steps, the issues persist.

I have also been informed that this is a known technical issue. However, no concrete solution or meaningful progress has been communicated, leaving me without a functional resolution.

Given the duration and impact of this issue, I kindly request a prompt and definitive resolution. I trust that Blizzard Entertainment takes customer concerns seriously and will address this matter appropriately.

I look forward to your response.

Sincerely,

3 Likes
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I concur. Try to post a bug on EU. Hardly any response, because they prefer the US forum. Also: try to report a technical bug. Forum tells you to go in-game and in-game tells you to go to the forum. I gave up on reporting anything and started to hope for the best.

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There is NO bug report forum on EU, reports are made in game, in the Support Menu.

If you really want to post a bug on a forum you’ll have to do it on the US forum. This requires a few shenanighans first. Add a US starter to your existing battlenet that you have your EU account on. Create a character on a US realm and level it to 10.

As the character is on the same bnet as your EU subscription you will have posting permissions.

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Thanks Punyelf. I do hope you also recognize how ridiculous this is. Blizz needs to start taking EU players seriously. Our bug reports are sincere and not mere rants.

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But they do, even on the US side if players were to submit it through the bug report forums it would still be collected the same way as if it were done through the ingame bug reporter.

Even on the US bug report forums, they complain about not receiving a Blizzard response when having created a thread (which they don’t, in almost every case.)

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It doesn’t matter which method of bug reporting you choose, US forum or in game bug report, the result rarely gets any form of response. It’s just passing on information to those who can fix these things.

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8

I believe you. However, having to roll a character on a US server is something they could easily fix. Sometimes I think it’s like we have to feel “honored” or “privileged” that we are allowed to post bug reports. It’s the wrong mindset. Anyway, enough said, I suppose. Thanks, Super Little Elf :slight_smile:

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A bug report sub-fora on the EU side, whilst a popular request, would be pointless, because there are no EU based developers. They are all based in the USA, and the forum staff probably don’t have the time or resources to copy them all across to the US developers, especially since I was once told that the forums is NOT their main or only task.

2 Likes
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Dear Blizzard Customer Service,

In response to my previous complaint, a GM replied to me in-game. I was advised to wait until the next maintenance (Wednesday, April 15). I just logged in, and of course, it’s the same scenario as in recent months: kicked out of my active guild (A Void Inn) and “member” of the old guild (Dutch Inc). And once again, I am unable to participate in guild-related activities, which is something people often enjoy doing in a paid MMORPG.

This is really not OK.