High Lag in TBC Classic

Support Technical Support
1

Hi there,

Occasionally when I’m playing I’ll often get extremely high peiods of lag, at times I’ve seen it go over 450ms and stay there for a few minutes. As a healer main this means that at times I’m at fault for people dying as my heals take forever to complete.

Below I’ve included the results of the Looking Glass tool. Any help would be appreciated.

Looking Glass results

2

Is anyone looking into this? Currently my lag is sitting at 699, its making playing difficult.

3

Hi there! We would be glad to help you with this issue, could both of you be so kind as to provide us with a WinMTR as explained in here please?

4

Here are the results for each of the servers listed.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 2 298 295 0 10 3026 1
185.60.112.157 - 2 298 295 8 20 3065 8
________________________________________________ ______ ______ ______ ______ ______ ______

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 1 249 248 0 36 3649 0
185.60.112.158 - 1 248 246 8 30 3568 8
________________________________________________ ______ ______ ______ ______ ______ ______

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 1 231 229 0 14 3041 0
185.60.114.159 - 1 231 229 8 23 3065 9
________________________________________________ ______ ______ ______ ______ ______ ______
5

Also he’s the results of some trace routes I did.

https://pastebin.com/5D87hWj6
Could it be a problem with one of your Data Centres?

6

Is there any update on this? Entering instances seems to cause huge lag spikes making it difficult to play.

I’m paying for something I can’t use and thus its quite annoying.

7

Heya Caville,

Thanks for the connection tests. These are very unusual as you are peered immediately to our game servers. It seems all of your ISP’s internal routing is excluded entirely from your tests.

There is packet loss being reported on your original tests within our network however this likely is originally within the network hops being hidden/excluded in the tests. There are no issues within our EU networks. If there were, we’d very much see more posts and we’d be happy to confirm this.

8

Thing is, in current Wow (Shadowlands) there is absolutely no lag issues at all, but in TBC its still very apparent. I’ve spoken to my ISP and they say from there end everything is fine (plus if Shadowlands shows no issues then I’m inclined to believe them).

Are there anymore tests either of us can run to track down this issue?

9

There sadly wouldn’t be tests we could do as these seem to be blocked. Aisde from standard troubleshooting such as resetting the games ui, power cycling the modem/router etc. It could also be worthwhile testing if this occurs under another connection such as your phones LTE.

10

This is still a problem for me, I was just kicked from a group due to my poor healing which was caused by lag. Again I tested by logging into Shadowlands to find that the highest my lag went was 21ms, this tells me that theres no problem with my internet connection.

I enjoy playing classic but can’t do so when the poor connection is causing me not to be able to play properly.

If you’re telling me there’s nothing you can do then who can I speak with in regards to getting the 2 months I purchased refunded?

13

Ok, I’ve managed to re run the WinMTR tests and this is what I have found.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 0 1122 1122 0 0 15 0
ae50 -ner001.msp.as13285.net - 1 1119 1118 8 10 50 8
ae50 -scr001-msp.as13285.net - 1 1119 1118 8 10 49 8
ae64 -scr001.slh.as13285.net - 1 1119 1118 14 15 51 14
host -78-144-5-19.as13285.net - 1 1119 1118 14 19 95 15
ae1 -br01-eqld5.as57976.net - 2 1054 1038 20 62 4037 22
No response from host - 100 226 0 0 0 0 0
137.221.65.77 - 3 1016 992 20 100 3587 20
et -0-0-31-pe01-eqam1.as57976.net - 1 1119 1118 20 21 57 21
185.60.112.157 - 1 1119 1118 20 21 46 21
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 0 713 713 0 0 22 0
ae50 -ner001.msp.as13285.net - 1 709 708 8 10 49 8
ae50 -scr001-msp.as13285.net - 1 709 708 8 10 63 9
ae64 -scr001.slh.as13285.net - 1 709 708 14 15 55 14
host -78-144-5-19.as13285.net - 1 709 708 15 19 115 15
ae1 -br01-eqld5.as57976.net - 3 648 633 20 69 3957 21
No response from host - 100 143 0 0 0 0 0
137.221.65.77 - 4 607 584 20 134 4931 21
137.221.78.55 - 1 709 708 20 21 60 21
137.221.66.41 - 1 709 708 20 21 49 21
185.60.112.158 - 1 709 708 20 21 49 21
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.2.2 - 0 721 721 0 0 44 2
ae50 -ner001.msp.as13285.net - 0 721 721 8 10 68 8
ae50 -scr001-msp.as13285.net - 0 721 721 8 11 45 8
ae65 -scr001.slh.as13285.net - 0 721 721 14 15 58 16
host -78-144-5-19.as13285.net - 0 721 721 15 19 115 15
ae1 -br02-eqld5.as57976.net - 0 721 721 21 24 130 25
et -0-0-2-br02-eqpa4.as57976.net - 2 672 663 21 79 4909 23
bond0 -vs01-eqpa4.as57976.net - 0 721 721 20 22 58 23
185.60.114.159 - 0 721 721 21 22 49 26
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider