Is it weird to wait 1h for a ticket response?

Please help. I think there is something weird going on because of my ticket. I don’t want to talk about it because of respect for company, but please help me understand this problem better, I wait more then 1h:15mins for response. Still nothing, and waiting…

My ticket currently has 2 days and 22hours waiting time.

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Ok, then I was wrong, I thought they respond in 10mins or less, because for my last 3 tickets they did respond in less then 10 mins.

10 years ago it was hours, now it’s days.

If you get a reply in 1h count yourself lucky.
Most games (including WoW) have 24hrs for the fastest response. Some games or difficult topics sometimes take up too weeks…

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