Lag spikes - Mainly in arena

Support Technical Support
1

Hello,

I’ve been trying to get to the root cause of a lag spike issue. My play seems to freeze up for a second or two. Tried reinstalling all addons as just suspected was an addon issue but the same issue still occurs. Just noticed in arena my local MS is sub 100 however my world MS appears higher, 300/400 sometimes more.

Is there anything obvious standing out by these results at all please? Results were collected in an arena game when the issue occurred.

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.254 - 0 | 344 | 344 | 1 | 6 | 130 | 5 |

| 172.16.18.217 - 7 | 279 | 262 | 0 | 82 | 161 | 53 |

| No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 |

| 31.55.187.188 - 7 | 275 | 257 | 19 | 91 | 158 | 66 |

| 213.121.192.132 - 3 | 310 | 301 | 17 | 90 | 135 | 116 |

| peer2-et3-1-5.slough.ukcore.bt. net - 5 | 291 | 277 | 16 | 93 | 169 | 103 |

| 195.66.226.234 - 5 | 295 | 282 | 20 | 96 | 211 | 86 |

| ae1-br01-eqld5.as57976 .net - 4 | 302 | 291 | 24 | 136 | 332 | 207 |

| No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 |

| 137.221.65.77 - 5 | 294 | 281 | 22 | 202 | 774 | 325 |

| et-0-0-31-pe02-eqam1.as57976 .net - 5 | 291 | 277 | 23 | 98 | 139 | 120 |

| 137.221.66.47 - 8 | 271 | 252 | 24 | 97 | 130 | 110 |

| 185.60.112.157 - 8 | 267 | 247 | 21 | 95 | 154 | 108 |

|____________|||||||

2

In terms of things standing out: roughly 7% of all data packets passing this node were lost, which is definitely reason for concern. Said losses then continue to snowball throughout the entire route, and would very well explain the increased latency - lost data packets have to be resubmitted, which takes a few hundred ms on average, and the game could indeed appear to briefly freeze while it has to wait for the missing information to be delivered.

I would sincerely recommend to forward these results to the network support department of your internet company. Given how early in the route the losses occur (basically on the hand-over between the local modem and the first exchange point of the ISP) there is a pretty fair chance this may be the result of a problem with said modem and/or the line leading outwards from the residence.

3

Hello there,

Thanks for the response and advice. I’ll look at the router / external network further as the cause.

Thank you.