I see what you mean, but tâis human nature to complain when there is a problem, especially when the wording is so nebulous âWe are aware there is a problem, but are working on itâ is an awful answer, and always has been.
What is the problem? I mean they must know what the problem is, or how can they possibly be working on it?
Why are we not getting updates, and why for the love of all that is holy are they using a third party (twitter) for their communications about it?
That is not, and never has been, the correct way for a company which -has- itâs own forums to communicate with its playerbase? Blizzard are quick enough to make their blue posts on the forums going âLook at this new Cinematicâ yet are deathly silent when it comes to problems with people being able to play the game.
As long as Blizzard remain silent, people will keep asking âWhy?â
And you know what, that is kind of understandable, as I say, it is human nature. It is never good policy for a company to remain silent when there are problems, as customer opinion tanks, We saw it with the Racist Sexist author, and we are seeing it again now. Blizzard did not need -another- debacle so soon on the heels of the last one, yet donât seem to realise the gravitas of the situation, and how damaging this is.
They need to wheel out someone from their PR department, to consult with their technical department, and give us what they know and what they are trying to fix. And no, Not on Twitter. Here.
Here is the correct place to keep the playerbase informed, Twitter is emphatically not.
Quite apart from anything else, did no one at Blizz HQ realise what an incredibly idiotic action it is to use a third party application to air your dirty washing? Did they not realise how much less of a PR Disaster it would be if they communicated with their playerbase directly, instead of in a location where their rivals can see their woes?
What kind of business practice is that?
So yeah, I see what you are saying, but to be fair, multiple threads are what you are going to get, when none of the threads are getting answers, if you see what I mean.