Payment problem

Support Customer Support
1

Hello, I just made a 1-month subscription and 150 Turkish lira was taken from my bank card. All I wanted was to get a 1-month subscription, so I removed the payment method from the web site so that it would not take money from my debit card again the next month. When I look at my game time right now, it shows that my game time will end in 45 minutes, but why don’t I have 30 days of game time even though I paid 150 Turkish lira? Will 150 liras be returned to me again? I have no idea what will happen, I would appreciate if you let me know.

Kind regards

2

Thats what happens if you remove the payment method before the transaction is complete.

Any money paid will probably be returned to your account in a few business days, but only a GM will be able to verify that, and only by ticket.

3

Thanks for information.

4

Sounds like you removed it before the payment was taken.