To be honest, Blizzard lost any and all credibility when it comes to software development and software testing with the classic releases. On top of that we can also take into consideration the retail content drought (8+ months) and one will start wondering what the h**l Blizzard is doing? And sorry, you can not blame the pandemic for this since remote SW dev had been done for 15+ years without problems.
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Would be nice if Blizzard/Activision would stop counting that Dark Portal Pass and you know… use it to fix the AH.
This is exactly why Blizzard has such a piss poor reputation of customer satisfaction right now.
They want your money but they hardly want to work for it.
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