Seriously Failing 5 mask because of LAG!

Support Technical Support
1

I’m about done with this game… the Lag is ridiculous !!!
I go into bolarus and open up a work order… delayed …
I go into a pvp 40 man battleground… LAG !

AND NOW !!!

i try to do 5 mask and i die because of lag on the last boss , the others are just about doable as i push through the other zones…

So i now have to farm 10.0000 essence something i don’t want to do, to go back into a vision, to wipe because my ping is 33 HOME 500 WORLD ! with random game pausing spikes !!!

this really is becoming a joke, the game is just not fun and more becoming stressful !!! with the server side issues ! its not what i paid for !!!

1 Like
2

Just lost my run also because of the same issue LAG and DC

3

[EU] With the help of EU ISPs, we made configuration changes yesterday that should fix a major spike in ping at peak hours for some players. European networks remain under high load, so we’ll continue to monitor and address what we can.
^
this will never be blizzard. go figure out which F2P game company it is :slight_smile: blizzard is just indie company boyo. for blizzard it’s always your isps fault where you pay more to blizzard than your isp they still don’t and won’t care.
this ongoing lag issue for past 1-2 weeks cost too much time and mental health for me i just gave up on wow.

4

We have seen a fair few cases of lag reports recently and with the situation happening in the EU, there’s alot of congestion happening on networks. There can be many different things causing the problem here though please don’t take that to mean I am putting the blame on you.

Depending on location, the route your connection is taking may be running into problems and in order to help further troubleshoot things, it would be great to see how your game is connecting to our servers. To do this, please run a traceroute and copy the results into a website like Pastebin.

By doing that, you can then respond to this thread and use the </> symbol above the text box to include your Pastebin link so we can take a look.

Contrary to popular belief, we do care and we want to try and get things more manageable for you. I hope we can see a reply to this real soon :slight_smile:

5

I can see improvement today but still there is lag, here is the WinMTR and traceroute

https://pastebin.com/raw/WWhMv1Vh
https://pastebin.com/raw/T9prNU2F
https://pastebin.com/raw/Rv0UDvx2

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 591 591 0 0 4 0
192.168.0.1 - 0 591 591 0 0 10 0
172.26.33.1 - 0 591 591 13 25 98 98
172.26.254.146 - 0 591 591 13 19 90 90
88.201.57.57 - 0 591 591 14 27 80 27
89.148.62.81 - 0 591 591 13 21 83 18
80.249.208.83 - 0 591 591 106 119 220 116
ae1-br02-eqam1.as57976.net - 0 591 591 106 122 953 111
137.221.78.85 - 0 591 591 106 117 217 140
185.60.112.158 - 1 587 586 105 115 294 122
________________________________________________ ______ ______ ______ ______ ______ ______

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 154 154 0 0 0 0
192.168.0.1 - 0 153 153 0 0 5 0
172.26.33.5 - 0 154 154 21 74 273 73
172.26.107.209 - 0 154 154 16 69 272 72
172.26.254.146 - 0 153 153 19 67 266 26
88.201.57.57 - 0 154 154 21 74 271 74
89.148.62.81 - 0 153 153 18 69 268 27
80.249.208.83 - 0 153 153 112 166 504 118
ae1-br02-eqam1.as57976.net - 0 154 154 119 177 596 166
et-0-0-3-br02-eqpa4.as57976.net - 0 153 153 127 183 423 133
be2-pe2-eqpa4.as57976.net - 0 154 154 116 167 365 167
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
No response from host - 100 30 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 169 169 0 0 0 0
192.168.0.1 - 0 169 169 0 0 5 0
172.26.33.5 - 0 169 169 13 86 292 61
172.26.107.209 - 0 169 169 21 87 275 63
172.26.254.146 - 0 169 169 14 80 270 51
88.201.57.57 - 0 169 169 17 88 276 72
89.148.62.81 - 0 169 169 20 85 284 59
80.249.208.83 - 0 169 169 110 175 390 140
ae1-br02-eqam1.as57976.net - 0 169 169 113 175 397 138
137.221.78.89 - 0 169 169 115 180 371 200
137.221.66.47 - 0 169 169 112 176 371 144
185.60.112.157 - 0 169 169 110 174 371 144
________________________________________________ ______ ______ ______ ______ ______ ______
6

Ok so the MTR’s there are in good shape and showing no packet loss which is a good thing :slight_smile:

The traceroutes though seem to show a different story. While the connection is getting through, there’s a delay spike which while not major is probably the reason why your getting lag. In essence, your packets are getting through to us but delayed which would mean you stay connected but occasionally will see a slow down.

On the https://pastebin.com/raw/WWhMv1Vh link, this happens on step 4, 5 and 7 on the first attempt. Then it normalises and goes back down. This is echoed in the other two links you gave to a degree but on https://pastebin.com/raw/T9prNU2F you have a missing test on step 2 (marked by a *)

That means that 2 out of 3 tests went through and 1 failed. Step 2 is usually your router going out into the world and sometimes a simple router restart can resolve that.

Granted this gives you a whole host of information but not alot of resolution on what to do next. With this information though, you can head to your Internet Provider and show them the results. We have no control over the nodes that are showing the slowdown in your traceroute results but your Internet Provider should be able to highlight the issue appropriately and get things looked into.

Fingers crossed it’s something that can be sorted quickly, they may even be aware of the issue already. If not then by giving them the results you have (the three traceroute links) and highlighting the areas of delay, it’ll help point them in the right direction.

Thanks for the troubleshooting and reaching out to us. Stay safe and all the very best o/ :slight_smile: