Hello, I redeemed my Shadowlands code in December but haven’t created a character until a week ago. I have never played WoW so I decided to try leveling to 20 on a Starter Account.
I liked the game so I created a new character on my friend’s Realm (on the same Battle.net account) and purchased a subscription for it. Three days ago, my character got capped at level 50 so I issued a ticket. They found out that my character and my subscription are on my WoW2 and my Shadowland licence is on my WoW1 (I don’t have a single character on that account. I even deleted the lvl 20).
I don’t even know why are there 2 sub-accounts on my Battle.net. I never created the second one. I only own 1 WoW character (Shhifty on Drak’thul Realm). The GM responded that there is nothing he can do about my problem and my ticket page is showing me this error - 6e8abd7b-7386-4f1c-bb94-7406b87ba7ab. Do you guys have any advice?
Thank you. Shhifty