Hello support & everyone,
First of all I ll say that I play since 2005 and I rarely used the in game support and mmhh maybe rarely on other games I played in my entire life.
I rarely say bad thing about blizzard but I m an honest person and things have to be said.
I never saw such incompetence from an in game support service and it’s really disappointing in a multi billionar company.
Context :
I have and play only 1 alliance character, its 100% of the time for farm exclusive decors things like that.
I litteraly did ALL the WoD quests with my alliance character.
I was looking for finishing this quest :
for collecting the exclusive decor.
I did absolutely every quests before and the last step I am is
and after giving back this quest your supposed to recieve a grey item necessary to trigger “the prophet final message” quest.
Issue :
I never recieved this item, like absolutely never.
So I decided to contact the in game support and… what a disaster.
I’ll resume by saying support employee asked me to try different maneuvers like doing garrison attack event for attempting to reset the wod phasing or forcing to click the velen monument with hope to trigger the prophet final message without the grey item.
and maybe 1-2 another few other maneuvers.
Obviously the result was an absolut flop.
I showed everything to the support by REC with nVidia, uploaded on my youtube chan and link the video to the support
I also REC me tipping the wowhead quest maccro indicating “True” about “Defense of Karabor” showing I did the quest and “false” showing i didnt achieve “the prophet final message” Quest.
After all of that? The support asked me to send my issue to the bug support. I did and the message after i clicked was like “thanks for your bug report, you ll never recieve any feedback or answer”
ok… sooo… I guess I m there litteraly *!``?#?!! up its like "It’s done ! " (like south park bank meme)
I sent a last ticket asking for help and asking about "So You re not gonna help me I m like ? “its done” "
“Yes we can’t do anything”
We are there, in 2026, on World of Warcraft. Led by Blizzard & Owned by a multi billion company
And the support can’t help me for that issue and unofficialy indicate me “bro you !§2#!! up you need to restart a level 1 new char and did all these quest for your decor”
when it was just necessary to :
A) Give me the decor? (maybe to arrogant for demand)
B) SEND ME THE GREY ITEM ???
C) reset the questline? - I asked this on support ticket “please so reset me this questline, just do something?? I m ok to do it again!? I just want my decor…”
Going to my character’s file in their server, searching the quest with the quest number, open it in .txt and editing by “false” is apparently to difficult for blizzard support
Dear Blizzard, I m a swiss citizen and here we believe in justice, democracy and peace mood and we often adopt something humans call …“Compromise” and we also have the expression
THE CUSTOMER IS KING
I ll end my topic by saying that I m just gonna give up, I ll make no hope on this topic by hopiuming Devs will help me. To bad for my decor, I m not gonna create another alliance toon and do ALL these quests for my decor.
Your support service is litteraly 1,5 stars on 5. Like Asus brand : Good product, very bad support service (litteraly the hell on earth)
Best regards
Gabriela, disappointed customer
