Hi,
I have used other postings in this forum as well as other forums as reference in trying to solve this issue; articles, youtube, google and professional help have been used and advised. None of the recommendations or tips have solved the issue yet.
I am facing black screen issues only when playing WoW. It does not happen when playing other games. It occurs randomly during gameplay. The screen goes black - then monitor goes to sleep - sound and other programs running can still be heard in the background. Need to force a restart on the computer button to get rid of the black screen. I have done the following things in trying to solve the issue:
- full reset of the computer to factory settings
- updated all drivers on everything through Driver Booster
- gpu drivers fully removed (using DDU) and reinstalled (using Nvidia Geforce Experience)
- tried different monitor cables - vga, dvi, displayport and hdmi
- several stress tests on hardware for many hours: gpu, cpu, ram storage, power supply unit, mother board etcetera - using the following softwares: Memtest, OCCT, Prime65 - no errors detected
- monitored the temperatures on hardware during gameplay, gpu max 78 degrees and cpu max 60 degrees
- lowered WoW graphics to low (3 of 10)
- tried other RAM memories
- launched WoW on DirectX11 instead of 12.
- disabled AddOns
- closed any other background running programs and/or any other program that might interfere with WoW
- removed subfolders in the WoW program folder according to recommendations and also reinstalled WoW
- no overclocking or manipulation of BIOS - everything is set to default
What else can I do and what may the issue be caused from?
OS: Windows 10
CPU: Intel® Core™ i3-4150 CPU @ 3.50GHz, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)
GPU: Nvidia geforce GTX 750 Ti
RAM: Ballistix 4GB DD3 1600 mhz (also tried 16 GB Hynix DDR3 1333 mhz)