Account Details:
- Account Action: Permanent Ban
- Reason Stated: Cheating — Use of Unauthorized Third-Party Software
- Appeal Ticket ID: EU104784999
- Account Age: ~5 years
- Support Tickets Submitted: Multiple
I would like to raise a concern regarding the handling of my account ban and the subsequent support experience.
My account was permanently banned with the stated reason being the use of unauthorized third-party software. However, I have not been provided with any specific details — no dates, no examples, no evidence of what was allegedly detected.
I have submitted multiple support tickets appealing this decision. Unfortunately, every response I received was a template reply repeating the same general statement, without addressing my questions or clarifying what actually triggered the ban.
I have never used any third-party software, cheats, or tools that would violate Blizzard’s Terms of Service.
I believe that if a player is banned, they are entitled to a specific explanation — not a generic response — so they can understand what happened and, if necessary, defend themselves against a potential error.
I am requesting that this case be reviewed by the appropriate team and that a clear explanation be provided regarding what exactly was detected and when.
I am also curious whether other players have experienced similar situations, where support provides only template responses rather than actually addressing the appeal.
Thank you for your time. I hope this can be reviewed fairly.