Latency and Network Issues

Technischer Kundendienst
1

Hello together,

first time posting something like that. At the moment i have a lot of issues with the connections to Overwatch GameServer. So i thougt uhhh telekom in Germany makes problems, but its working at any other services so i made a tracert (i’ll not post the complete tracert for security reasons) to AMS1 i think: 185.60.112.157

sadly the result wasn’t that satisfying because the ping only got high at following hops:
5 497 ms 18 ms 15 ms ae2-br01-eqfr5.as57976. net [137.221.80.28]
7 516 ms 257 ms 471 ms et-0-0-0-br01-eqam3.as57976. net [137.221.65.168]
8 403 ms 15 ms 16 ms et-0-0-0-pe01-eqam3. [137.221.78.47]

So i tried with my Server in the Tornado Datacenter. Result is a bit different.. There is only following hop making issues:

9 266 ms 626 ms 692 ms blizzard-ic-348624.ip.twelve99-cust. net [62.115.178.205]

So i tried to change DNS, switch to LAN direct to the Router, use another device, nothing worked.

I researched that as57976 is a Blizzard ASN. So i would think that this is a problem internaly or between Blizzard and the hop before. The Hop before is the fourth hop and not really related to any service i know. The second and third hop is my ISP (Telekom) But the next problem ist 6 to 7 to 8 hop which is completly related to the AS57976…

6 15 ms 15 ms 15 ms et-0-0-2-br03-eqam3.as57976. net [137.221.65.29]
7 516 ms 257 ms 471 ms et-0-0-0-br01-eqam3.as57976. net [137.221.65.168]
8 403 ms 15 ms 16 ms et-0-0-0-pe01-eqam3.as57976. net [137.221.78.47]

Kind regards,

portalninja2

PS. I made the space in the links: „XXX. net“ so its not a link anymore, because iam not allowed to post links.

2

Hey,

I’ve got the same problem and actually posted about it back in august. blizzard’s servers are routing the data all over the world. In my case, it goes from Austria to america → korea, and then, if I’m lucky, back to europe. but blizzard doesn’t seem to care. I can’t even play ranked matches anymore because other players often fall through the map or teleport. I’ve already spoken to my internet provider, and they say that once the data is passed on to blizzard’s servers in vienna, they have no control over how it’s then routed to their own servers. Which makes sense, of course. I just thought I’d ask if perhaps something’s going wrong before that point.

-.-