"Lagspikes" von mehreren Sekunden

Support Technischer Support
1

Hallo,

ich habe Probleme mit Lagspikes. In unregelmäßigen Abständen habe ich für 2-3 Sekunden einen Lag, Ton usw. läuft weiter, allerdings kann ich meine Fähigkeiten nicht benutzen.
Dies macht für mich Instanzen unspielbar.

  • Probleme bestehen schon seit Wochen, allerdings wird es gefühlt schlimmer

  • Probleme sind realmunabhängig

  • Provider: Telekom

  • Router: Speedport Smart 3

Ich habe ingame die Probleme, unabhängig davon, ob ich die „IPv6“- Option aktiviert bzw. deaktiviert habe.

Alle Treiber/ Firmware des Routers sind aktuell.

Ich habe, wie im Support-Artikel beschrieben, die Tests über „WinMTR“ (mit den angegebenen drei IP-Adressen) laufen lassen (während eines Instanzbesuches).

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            speedport.ip -   28 |  562 |  410 |    1 |   63 | 2999 |    2 |

|           p3e9bf598.dip0.t-ipconnect.de -    1 | 1124 | 1117 |   17 |   57 | 3035 |   19 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 |  991 |  984 |   21 |  339 | 4791 |   22 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 | 1023 | 1017 |   20 |  241 | 4791 |   22 |

|                           62.157.248.74 -    1 | 1127 | 1121 |   20 |   65 | 3065 |   22 |

|              ae1-br01-eqfr5.as57976.net -    2 | 1073 | 1056 |   26 |   97 | 4702 |   75 |

|                   No response from host -  100 |  235 |    0 |    0 |    0 |    0 |    0 |

|                           137.221.65.75 -   88 |  249 |   32 |    0 | 2956 | 4742 | 4199 |

|                           137.221.78.47 -    1 | 1131 | 1127 |   25 |   71 | 3044 |   27 |

|                          185.60.112.157 -    1 | 1131 | 1127 |   26 |   70 | 3042 |   28 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            speedport.ip -   28 |  562 |  410 |    1 |   63 | 2999 |    2 |

|           p3e9bf598.dip0.t-ipconnect.de -    1 | 1124 | 1117 |   17 |   57 | 3035 |   19 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 |  991 |  984 |   21 |  339 | 4791 |   22 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 | 1023 | 1017 |   20 |  241 | 4791 |   22 |

|                           62.157.248.74 -    1 | 1127 | 1121 |   20 |   65 | 3065 |   22 |

|              ae1-br01-eqfr5.as57976.net -    2 | 1073 | 1056 |   26 |   97 | 4702 |   75 |

|                   No response from host -  100 |  235 |    0 |    0 |    0 |    0 |    0 |

|                           137.221.65.75 -   88 |  249 |   32 |    0 | 2956 | 4742 | 4199 |

|                           137.221.78.47 -    1 | 1131 | 1127 |   25 |   71 | 3044 |   27 |

|                          185.60.112.157 -    1 | 1131 | 1127 |   26 |   70 | 3042 |   28 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            speedport.ip -   28 |  562 |  410 |    1 |   63 | 2999 |    2 |

|           p3e9bf598.dip0.t-ipconnect.de -    1 | 1124 | 1117 |   17 |   57 | 3035 |   19 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 |  991 |  984 |   21 |  339 | 4791 |   22 |

|           pd900c6f1.dip0.t-ipconnect.de -    1 | 1023 | 1017 |   20 |  241 | 4791 |   22 |

|                           62.157.248.74 -    1 | 1127 | 1121 |   20 |   65 | 3065 |   22 |

|              ae1-br01-eqfr5.as57976.net -    2 | 1073 | 1056 |   26 |   97 | 4702 |   75 |

|                   No response from host -  100 |  235 |    0 |    0 |    0 |    0 |    0 |

|                           137.221.65.75 -   88 |  249 |   32 |    0 | 2956 | 4742 | 4199 |

|                           137.221.78.47 -    1 | 1131 | 1127 |   25 |   71 | 3044 |   27 |

|                          185.60.112.157 -    1 | 1131 | 1127 |   26 |   70 | 3042 |   28 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Und hier noch der kompletten Test von „battle.net looking glass“:

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.325 ms  0.329 ms  0.332 ms
 2  37.244.24.131 (37.244.24.131)  3.510 ms  3.776 ms  3.876 ms
 3  Blizzard Blizzard  0.999 ms  1.023 ms  1.028 ms
 4  137.221.66.42 (137.221.66.42)  1.098 ms  1.113 ms  1.118 ms
 5  137.221.78.56 (137.221.78.56)  1194.764 ms  1414.784 ms  1414.824 ms
 6  * * *
 7  137.221.78.34 (137.221.78.34)  2.590 ms  2.601 ms  2.601 ms
 8  80.156.162.85 (80.156.162.85)  0.956 ms  1.035 ms  1.104 ms
 9  p50929849.dip0.t-ipconnect.de (80.146.152.73)  10.242 ms  9.346 ms  9.305 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:37 UTC
--------------------

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.286 ms  0.285 ms  0.282 ms
 2  37.244.24.131 (37.244.24.131)  0.610 ms  0.797 ms  0.939 ms
 3  Blizzard Blizzard  0.742 ms  0.759 ms  0.749 ms
 4  137.221.66.42 (137.221.66.42)  1.143 ms  1.154 ms  1.153 ms
 5  137.221.78.56 (137.221.78.56)  139.823 ms  139.845 ms  139.851 ms
 6  * * *
 7  137.221.78.34 (137.221.78.34)  1.109 ms  1.134 ms  1.138 ms
 8  80.156.162.85 (80.156.162.85)  1.026 ms  1.112 ms  1.154 ms
 9  p50929849.dip0.t-ipconnect.de (80.146.152.73)  9.312 ms  9.302 ms  9.297 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:37 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms



19/12/2020 18:36:37 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



19/12/2020 18:36:37 UTC
--------------------

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.201 ms  0.209 ms  0.214 ms
 2  37.244.24.131 (37.244.24.131)  0.629 ms  0.777 ms  1.014 ms
 3  Blizzard Blizzard  0.803 ms  0.808 ms  0.874 ms
 4  137.221.66.42 (137.221.66.42)  1.260 ms  1.277 ms  1.279 ms
 5  137.221.78.56 (137.221.78.56)  764.163 ms  764.178 ms  764.179 ms
 6  * * *
 7  137.221.78.34 (137.221.78.34)  1.317 ms  1.331 ms  1.665 ms
 8  80.156.162.85 (80.156.162.85)  1.310 ms  1.468 ms  1.483 ms
 9  p50929849.dip0.t-ipconnect.de (80.146.152.73)  9.416 ms  9.345 ms  9.333 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:42 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms



19/12/2020 18:36:43 UTC
--------------------

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.293 ms  0.285 ms  0.283 ms
 2  37.244.25.2 (37.244.25.2)  302.697 ms  302.714 ms  318.362 ms
 3  Blizzard Blizzard  0.994 ms  1.002 ms  1.001 ms
 4  137.221.66.36 (137.221.66.36)  0.474 ms  0.490 ms  0.490 ms
 5  * * *
 6  137.221.77.32 (137.221.77.32)  1.137 ms  2.313 ms  2.293 ms
 7  80.157.202.37 (80.157.202.37)  0.976 ms  1.112 ms  1.218 ms
 8  p5092984d.dip0.t-ipconnect.de (80.146.152.77)  12.086 ms  12.124 ms  12.129 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:46 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



19/12/2020 18:36:48 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:37 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.5   0.2   2.0   0.3
  2.|-- 37.244.24.131                             0.0%    10    2.1   0.9   0.6   2.1   0.3
  3.|-- Blizzard                             0.0%    10    0.8   0.8   0.5   1.1   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.4   6.3   0.4  51.5  16.0
  5.|-- 137.221.78.56                             0.0%    10  824.1 577.0  57.0 1248. 394.0
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.78.34                             0.0%    10    1.0   6.8   0.9  29.9  12.1
  8.|-- 80.156.162.85                             0.0%    10    1.0   1.1   1.0   1.4   0.0
  9.|-- p50929849.dip0.t-ipconnect.de             0.0%    10    9.5   9.4   9.3   9.9   0.0
 10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:37 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:38 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.2   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.6   1.9   0.6  11.1   3.2
  3.|-- Blizzard                             0.0%    10    0.9   0.8   0.7   0.9   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.4  18.0   0.3 118.1  37.5
  5.|-- 137.221.78.56                             0.0%    10  911.7 685.6 136.3 1137. 412.7
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.78.34                             0.0%    10    1.0   3.7   1.0  20.3   6.2
  8.|-- 80.156.162.85                             0.0%    10    1.2   1.1   1.0   1.2   0.0
  9.|-- p50929849.dip0.t-ipconnect.de             0.0%    10    9.4  10.5   9.3  18.9   2.9
 10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:37 UTC
--------------------

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.253 ms  0.248 ms  0.247 ms
 2  37.244.25.2 (37.244.25.2)  246.989 ms  247.205 ms  260.033 ms
 3  Blizzard Blizzard  0.901 ms  0.915 ms  0.917 ms
 4  137.221.66.36 (137.221.66.36)  0.432 ms  0.449 ms  0.450 ms
 5  * * *
 6  137.221.77.32 (137.221.77.32)  0.924 ms  2.436 ms  2.416 ms
 7  80.157.202.37 (80.157.202.37)  1.848 ms  1.884 ms  1.888 ms
 8  p5092984d.dip0.t-ipconnect.de (80.146.152.77)  12.064 ms  12.090 ms  12.093 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:53 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:42 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.2   0.3   0.2   0.3   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.8   0.8   0.6   1.1   0.0
  3.|-- Blizzard                             0.0%    10    1.0   0.8   0.6   1.0   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.7   0.6   0.3   0.8   0.0
  5.|-- 137.221.78.56                             0.0%    10  300.4 517.6   5.5 1302. 453.0
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.78.34                             0.0%    10    1.2   8.6   1.1  44.5  14.2
  8.|-- 80.156.162.85                             0.0%    10    1.1   2.6   0.9   9.1   3.1
  9.|-- p50929849.dip0.t-ipconnect.de             0.0%    10    9.2   9.3   9.2   9.5   0.0
 10.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:42 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3007ms



19/12/2020 18:36:53 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:43 2020 Blizzard  1.|-- Blizzard                    0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.2                    0.0%    10  288.8 287.7 232.5 329.7  34.4
  3.|-- Blizzard                   0.0%    10    0.8   0.8   0.6   0.9   0.0
  4.|-- 137.221.66.36                  0.0%    10    0.5   1.7   0.4  12.7   3.8
  5.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.77.32                  0.0%    10    1.0   2.9   0.9  20.3   6.1
  7.|-- 80.157.202.37                  0.0%    10    1.1   1.1   0.9   1.3   0.0
  8.|-- p5092984d.dip0.t-ipconnect.de  0.0%    10   12.0  12.0  11.9  12.3   0.0
  9.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:43 UTC
--------------------

TRACEROUTE:
traceroute to 87.172.231.132 (87.172.231.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.275 ms  0.273 ms  0.274 ms
 2  37.244.25.2 (37.244.25.2)  244.448 ms  260.220 ms  260.538 ms
 3  Blizzard Blizzard  0.733 ms  0.751 ms  0.799 ms
 4  137.221.66.36 (137.221.66.36)  0.853 ms  0.863 ms  0.865 ms
 5  * * *
 6  137.221.77.32 (137.221.77.32)  0.991 ms  1.261 ms  1.521 ms
 7  80.157.202.37 (80.157.202.37)  1.177 ms  1.193 ms  1.245 ms
 8  p5092984d.dip0.t-ipconnect.de (80.146.152.77)  11.975 ms  11.992 ms  11.993 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/12/2020 18:36:57 UTC
--------------------

PING:
PING 87.172.231.132 (87.172.231.132) 56(84) bytes of data.

--- 87.172.231.132 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3007ms



19/12/2020 18:36:57 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:50 2020 Blizzard  1.|-- Blizzard                    0.0%    10    0.3   0.3   0.3   0.5   0.0
  2.|-- 37.244.25.2                   10.0%    10  155.3 210.6 154.0 312.8  62.9
  3.|-- Blizzard                   0.0%    10    0.8   0.8   0.6   1.0   0.0
  4.|-- 137.221.66.36                  0.0%    10    0.5   6.0   0.3  55.5  17.4
  5.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.77.32                  0.0%    10   39.6   6.0   0.9  39.6  12.3
  7.|-- 80.157.202.37                  0.0%    10   31.5   4.9   0.9  31.5   9.6
  8.|-- p5092984d.dip0.t-ipconnect.de  0.0%    10   12.1  12.0  11.9  12.1   0.0
  9.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:50 UTC
--------------------

MTR:
Start: Sat Dec 19 18:36:53 2020 Blizzard  1.|-- Blizzard                    0.0%    10    0.2   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.2                   10.0%    10  300.6 222.7 112.7 300.6  60.3
  3.|-- Blizzard                   0.0%    10    0.9   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.36                  0.0%    10    0.5   7.5   0.4  57.5  18.0
  5.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.77.32                  0.0%    10    0.9   3.1   0.9  17.8   5.4
  7.|-- 80.157.202.37                  0.0%    10    1.1   1.2   0.9   2.3   0.0
  8.|-- p5092984d.dip0.t-ipconnect.de  0.0%    10   12.4  12.1  11.9  12.6   0.0
  9.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0


19/12/2020 18:36:53 UTC
--------------------

Vielleicht kann mir jemand helfen, danke.

2

Paketverluste hast du laut diesen Logs nur ziemlich wenige, aber bereits ab dem Router hast du hin und wieder mal extrem hohe Pings, von bis zu 2999 ms.

Die Paketverluste am Router selbst sind normal, wenn du WinMTR mehrfach laufen lässt, da dieser dann einfach nicht alle Anfragen beantwortet.
Ähnliches gilt für den einen Server von Blizzard bei dem extrem hohe Werte auftreten (137.221.65.75), da dieser aus Sicherheitsgründen regelmäßig sämtliche Anfragen ablehnt bzw. ausstehende Anfragen abbricht. 88% Paketverlust würde ich persönlich da aber auch für extrem hoch halten.

Ist dein PC per Kabel mit dem Router verbunden oder nutzt du WLAN?
Hast du den Router mal neugestartet, um zu sehen, ob sich dadurch etwas ändert?
Hast du auch die Option zur Geschwindigkeitsoptimierung in WoW mal aktiviert/deaktiviert?

3

Das könnte schon sein, gepostet hast Du aber 3 mal die selbe Route. :slight_smile:
Die zur 185.60.112.157. Aber das macht im Moment nix.
Ich würde auch vermuten, dass deine Verbindung zwischen PC und Router gestört ist.

Deshalb schlage ich dir einen Test vor. Starte nur ein einziges WinMTR direkt auf den Router. Also als Ziel einfach speedport.ip eingeben. Wenn dieses so 20 Min. läuft, müsste es, wenn alles iO. ist, ungefähr so wie mein
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
speedport.ip - 0 1256 1256 0 0 7 0
________________________________________________ ______ ______ ______ ______ ______ ______
Protokoll von eben aussehen. Das ist hier 5m LAN-Kabel direkt am Router.
Ich habe auch die Telekom und den selben Router wie Du.