Hello, since around 4 days I have constant disconnects from EU cluster (mop classic). It is completely random when it happens, sometimes I can play 3 hours until it starts and sometimes WoW is completely unplayable. What happens is:
- I disconnect from server with classic Error Code: WOW51900319
- I go to main menu and hit reconnect, then I either can’t get past loading screen and sometimes I get into game and then instantly disconnect
- back to main menu, error says „realm server not active“
- I can’t reconnect even after restarting PC, router, Game producing the same error „realm server not active“ (on server status it says it is and others from my guild don’t have it)
- after random amount of time I can get back in before the cycle continues
This is really annoying and is ruining the fun, not knowing how long before the next disconnect happens.
What I already tried (as suggested by tech support in two tickets) without it stopping:
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Check Firewall/Antivirus Settings
Sometimes security programs can accidentally block Blizzard games or services. Adding exceptions for Blizzard’s executables or required ports can help. -
Restart Your Computer and Router/Modem
A quick restart of your networking equipment can often clear up temporary issues. Here’s a guide to walk you through it: -
Disable Background Applications
Other programs running in the background—especially those that use a lot of resources—can cause slowdowns or connectivity problems. Learn how to manage them here: -
Flush DNS Cache and Reset Network Configuration
Refreshing your network settings can remove conflicts that affect your connection. Instructions are available here: -
Restart your computer before doing any other troubleshooting. This can resolve many program conflicts and other temporary issues
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If you are having trouble connecting on ONLY one character, [go here]
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Run the Battle.net App [repair tool
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[Optimize your internet connection]. Your current setup may have issues impacting gameplay
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Lag and disconnections are often caused by outdated or broken addons. If you use any addons, do the following:
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Update any addons that you use
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Try disabling all of your addons. Navigate in-game to Main Menu > Addons > Disable All
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If all else fails, fully [reset your user interface] (UI)
I don’t know how to fix it. After creating two tickets and always getting the steps above I am really done with Blizzard Support. They just copy past the things above and mark ticket as resolved. I send the logs and they don’t even want to get to the bottom of the problem.
I would really appreciate some advice.
Thank you.