Hello,
long story short, my blizzard account got hacked and now I’m trying to get it back in support. But the only problem is that I use a alias name for the account, which I usually do in online games.
I already sent them my legal ID name but they responded that they can’t verify it because the name on the account is not the same I sent. I even told them before about the alias name.
I’m just trying to get my account back and play because I don’t really wanna buy the game again when I already spent good amount of money on the account.
Quick Update,
Now they are telling me that someone else made the account just because I put a ‘fake’ information they are assuming from it. They said they can’t help me, which basically telling me they don’t care really. They letting the person who stole it getting away. I own the email on that account; I have proof for my game transactions, I can confirm about the card used on the account, yet blizzard failed to look into it. I’m pretty sure this isn’t their first rodeo when it comes to this. Disappointed.
Hello,
I’m sorry to hear you experienced this problem. To recover a compromised account, please use:
https://battle.net/support/en/help/product/battlenet/316/973/channels
While you wait for a response please review:
http://battle.net/security/
As this forum serves the purpose of taking feedback for the Blizzard Battle.net Application, I’ve closed this thread.