So while I am playing WOW I suddenly notice an open ticket. When clicking on that ticket I noticed somebody had made a ticket in my name saying that “I needed to reset my phone due to technical difficulties and please adjust the email to an to xxx” For me an unknown mail. Luckily I noticed that and was in time to change my info and such back before my account could get stolen.
So I made a ticket saying that this was a scam and that I didn’t understand how this could have happened. I have an authenticator on both my wow account and my personal mail. The GM that contacted me said that someone made a ticket using a fake ID but since they can’t store those it was already deleted.
SO here is my question even with all those security measures in place someone can still make an fake mail from outside asking your authenticator to be removed and your mail address changed with out them having access to either one of those. Cause once they changed to mail address and removed the authenticator they can do what ever they want with your account since they changed the mail address and get all the info there now.
I am wondering why people would even ask in one mail to have those things changed and blizzard just blindly following that request. I can’t imagine that someone on the same day gets their authenticator ruined and wants a new mail address. I wished blizzard would secure this better by not allowing those to be changed at the same time. I even had my phone number attached to my account. But all my info got either removed or changed, luckily I was in time to change it all back. So people can just send out a fake mail and ask for everything to be removed and there is nothing you can do if you are not behind your PC to notice this in time.
What are your thoughts?