I don’t even know where to ask this question, but Customer Support have made it very clear that they are unable to help.
I have found out via Customer Support that my account is in ‘bad standing’, and as my account is in ‘bad standing’ I am ineligible for refunds.
I’ve been going back and fore with Customer Support since the 13th October, trying to get further understanding on what this actually means, and the timescales of when this ‘bad standing’ will cease to be - With every Blizz response they have refused to answer the question.
I am not banned, suspended, or muted from any game or app provided by Blizzard (Or any other company, for that matter), yet a week ago, a Customer Support Supervisor states that my account “is still” in ‘bad standing’.
The most recent response to my ticket was a GM stating;
“Customer Support is unable to provide additional information in regards of what you are asking for and any specific information that involves this.”
And goes on to say that if I continue to raise requests around this topic, it would be;
“considered unproductive and it could lead to actions on your account and games that could prevent you from playing those games.”
What I find hilarious is that they’re viewing this as being unproductive, even though Blizz are the ones telling me that my account is in ‘bad standing’ but refusing to provide details around what that means, or how long it will be this way.
How on Earth am I being unproductive, when customer support are saying my account is in ‘bad standing’ and ineligible for refunds, but when I ask for details they refuse to answer.
What do I need to do, in order to get answers to these questions?
Has anyone else had anything similar happen to them?
Why do Blizz insist on withholding information from their own customers?