All of my heroes are gone in HOTS

Legacy Games Tech Support
1

Hello there. All of my owned heroes are gone in Heroes of the Storm! Atm i can only pick free to play heroes. What happening?

2 Likes
2

i have the same problem, would like to know what is going on. i just got home from work and wanted to play a few games and there is no info of what is going on, a little update would be nice.

3

Hi there! It’s possible after the Battle.net App update your Region might have been changed in the App. Simply make sure the Region above “Play” on the game is set to the correct one, in this case likely Europe.

Also you might be connected to the wrong account, please double check your Account details (Battletag and such) match the log in you use before - check with a friend.

Let us know if the issue continues though.

4

Same issue for me, I can see the level of my heroes, but they all are unavailable. I checked the region (Europe), logged out multiple times and using the same account I have been using for more than 5 years. WoW and WC3 work just fine. I good explanation and solution for this is expected.

I just want to add that the Contact Us page is utterly useless, I’ve been trying to get in touch with a representative for two days and all I’m getting is a bot that gives me suggestions on how to fix, no way to actually raise a ticket for something that is clearly a major problem. Sorry to say, but I had better support for a 10$ cable than you guys can provide.

5

Same Problem! A solution would be perfect!
Greetings

6

Same problem! Region is Europe, only f2p heroes are available, I had all heroes unlocked prior to the last update.

Edit: whole Collection is empty, not only I lost all heroes but every item in the Collection I had is locked like I never got anything

1 Like
7

Yeah, same thing happened to me

8

same here … correct region … heroes are gone …

9

Same here. Double checked Region. And this is my only account. Everything is in right place except heroes.
Correction : All of hero skins, mounts,banners,sprays,announcers,voicelines… Also gone.

10

Just wanna throw my hat in with your guys. Checked that it is the right region. I can see that for example my Malfurion is level 10 but can’t select him to play him even though I have had him since I bought the champion starter pact when the game came out.

So it is the right region and account. I still have my gold but I am not about to rebuy all my heroes, and I don’t have the gold for that even if I wanted to. All my skins are locked as well. I still have my account Icons…

11

Same here, levels are there but not the heroes or any of the mounts, skins etc.

12

Okay the issue continues and is not a region or account problem.

13

Same problem. Restarted everything few times, even Shutdown PC. Logged also on US and logged back to Eu but nothing helps…Same shit going on…Also I don’t have any skins…no mounts…
I would like to get some free stuff from Blizzard to compensate for this problem…

1 Like
14

Chiming in with same issues… 2 days now.
Correct EU region. restarted Battle.net… Well its been two days, so the computer has been rebooted as well.
Saw another thread on Reddit, with same issues…

15

Same for me and 2 friends… Level of free heroes / account is correct but everything else is gone

16

Same for me too…I’m tried everything…

17

Same thing for me ,waiting for a blizzards prompt actions :smile:

18

Same problem too, it started tonight -_-

19

I got it fixed by switching the region to another one, starting the game, doing the startUp stuff. Quit the game. Change region back. Heroes were back.

2 Likes
20

It’s working thank you