An Unexpected error has occurred

i tried it with -ns as an administrator. Did not work but worth a try. thanks anyway

gutted its not working but glad im not the only one with this problem hopefully they fix asap

Running the game.exe --help in terminal does not show anything.
I was expecting some help lines about what params it could be accepting.
I also tried adding -w ← did not work for me. (Remember the old days, ahh… we used -w to make the game run in window mode, so we could play in the office :):slight_smile: )
The fact it worked for Wytrep with -ns indicates (according to my opinion) an issue with their audio drivers / system.
I’ve read the requirements sheet - my video card is fine, but not one of the listed. I play D3, wow and other games on that PC with no worries.
Even if my hardware is incompatible with the game - I would expect a decent error message stating that.
I am definitely not buyn a new PC for a remake of an old game.

where did you find the exact list of the video cards what is compatible with the game? would you link please?

Err… not a list - when you click on “pre-purchase” and scroll down - there are requirements, and a minimum and recommended hw are listed.

Minimum Requirements

Operating System
Windows® 10

Processor
Intel® Core i3-3250/AMD FX-4350

Video
Nvidia GTX 660/AMD Radeon HD 7850

Memory
8 GB RAM

Storage
30 GB

Internet
Broadband Internet connection

Resolution
1280 x 720

Recommended Specifications

Operating System
Windows® 10

Processor
Intel® Core i5-9600k/AMD Ryzen 5 2600

Video
Nvidia GTX 1060/AMD Radeon RX 5500 XT

Memory
16 GB RAM

Storage
30 GB

Resolution
1920 x 1080

Internet
Broadband Internet connection

I went to C:\Program Files (x86)\Diablo II Resurrected Beta and opened up blz-log.txt it stated that:

8/13 23:37:13.095 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.json

But if i go into the data folder, there is no hd folder. Tried reinstalling the game but didn’t work. Don’t know if this is the problem, but wanted to report it.

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My log file is e-m-p-t-y :(((

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BD39359D-E62D-4924-9222-C8C7F68CF6D2
EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.json
8/14 00:19:35.583 [Textures/4] [<>:0]: Failed to create texture act2_frontend[Terrain_ORM]. This texture will not render.
all textures not renderd…
OK i admit my laptop is old and technicly prob not met minimum req ateast in some point…
but i am able pla yother games like WOW, SC 2 diablo III so now i am not sure if error is on my side. But if i do not met minimum req i shoudl be able ateast start game right? in worst case i would get insame lag and super low fps but not back screen?

  • i see i am not only one
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Does anyone has Win 10 here? because Win 10 is in the minimum requirement but i actually try to play the game on Windows 7.

Yep. I am with Win 10 - activated, updated, groomed :slight_smile:

Sorry to say this. But i am glad :blush: i did not want to buy a Win 10 :sweat_smile:

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i do win 10 but not sure about procesor or graph card tbh if i met minimum
my procesor is I7 4510U - 2.6 GHz
it shoudl be minimum liek on endge of minimum but still game shoudl start

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i checked the minimum requirement and i am above it with my proc and video card too.
Not much higher but above so i guess it is not the source of the problem

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Hah. Yes. Until it is known what is the root cause - no one’s byin anything :slight_smile:

@Paganwitch - here you can compare processors.
ark.intel. com/content/www/us/en/ark.html#@PanelLabel122139
ark.intel. com/content/www/us/en/ark.html#@Processors

Whatever the reason is - an error shall popup and say "Hey, yo! This Graphic Card is a piece of mud, man! Get a new one! Now! " or “This CPU will fail the snail contest, change it!”
not just this sad “Unexpected error” screen - with nothing in the log file :confused:

Okay, so i made a shortcute to C:\Program Files (x86)\Diablo II Resurrected Beta\game.exe"
and added -ns in the shortcut. Now the game does start. Hope that they’ll fix this soon, i want to hear this game!

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Myself and a friend tried this game and we both get the same result with an immediate crash as soon and play is clicked.
Tried the -ns as suggested and it doesn’t seem to help, same error.
Its really unfortunate that this game was pre-ordered to try and its just not working.
I dont have a state of the art pc but I can play WoW, D3, starcraft as well as other games just fine with minimal lag.
Tried reinstalling as well as running a repair on the game with no result.
It seems this is becoming a very common problem. Please look into this issue so we can enjoy the game we pre-ordered.
If its a video issue or sound issue then the game should have the option of starting with reduced graphics or something

My blz-log.txt says: 8/13 17:02:54.380 [Biome/4] [<>:0]: The terrain layer is missing Albedo texture.
8/13 17:02:54.380 [Biome/4] [<>:0]: Failed to deserialize terrain layer from data/hd/env/biome/act2_frontend_biome.json.

But there is no hd folder. I would try and re-download and re-install but several people have tried this no success.

Does anyone else have the hd folder under C:\Program Files (x86)\Diablo II Resurrected Beta\Data ?

3 hours ago the game worked now it crashes EVERYTIME I load my Sorceress:
Log file:
8/14 09:13:27.431 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.json
8/14 09:13:27.909 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.909 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.912 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.912 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.913 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.914 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.914 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:27.916 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: ‘data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model’.
8/14 09:13:31.050 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.frontend
8/14 09:13:38.226 [BGSEnvironmentMap/4] [<>:0]: Environment Status: PROD - LINK - Release
8/14 09:13:42.379 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: ‘skullcap_Base’ in the ToSkeleton
8/14 09:13:42.379 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: ‘weapon_eagle_orb’ in the ToSkeleton
8/14 09:13:42.379 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: ‘armor_small_shield’ in the ToSkeleton
8/14 09:13:48.730 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/enemy/fallen1.json

“Too many meshes” and “can’t find Bone”
How the hell is this a “BETA”???

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The HD folder is INSIDE a file in the data folder.

hah “bone” is some new variable :slight_smile:
I was trying to run it through a debugger, but it was too late to install Visual Studio, so I tried with windbg, and it always says “it wants elevation” and that was it. If someone has ideas what debugger to use, at least to see what is breaking it …
10x