Dear Blizzard Tech support.
I have a connection issue with WoW (not possible to Login due to the error message: “You have been disconnected (BLZ51901023)”).
I tried to resolve it by following the steps on Tech Support Website, as this did not work I tried to open a ticket, but that does not work. I enter all the required fields and upload the diagnostic files but as soon as I click on send it takes a couple of minutes until i get an error message that the ticket cannot be sent.
Apparently I cannot reach the Blizzard servers both for the game and for the support. Can you help me, how to solve this?
I also had the same issue with Wacraft III: Reforged about 1 year ago, where I also could not connect and could not open a ticket to solve it.
I post this here as the WoW Tech support forum is locked to having a character of LvL 10, as I cannot even Login to the game its impossible to have a character Lvl 10. I used to play WoW a couple of years ago and had characters of far higher level.
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Hey ManweSulimo,
It sounds like you have a larger than usual connection issue where you can’t reach any of our services. I can only recommend trying another browser or another device (another computer on another connection, or a phone/tablet not on wifi but data) and see if that helps you raise a ticket. However, it may be better to reach out to your Internet Service Provider directly and explain the issue, as this type of issue is far more likely to be on their side than ours.
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Thank you for the reply.
I would be rather surprised if it is an issue on the provider side. I have no problem with any other internet service including various online games (also a MMORPG and a MOBA), downloading games and playing via Steam, various Streaming platforms and also at least 10 different Videoconferencing platforms for work.
I have also tried both connecting to WoW and sending in the ticket with my usual provider (“3” via a mobile LTE router) and a hotspot from phone from a different provider (“A1”). I had the same issue last year with the ticketing system and WCIII: Reforged both via the “3” router and an “A1” landline connection.
For the ticket I used both Firefox and Chrome with both providers.
If you still think the issue is on provider side, could you maybe give me some instructions what else I can tell them to identify the problem (e.g. tell them the IP Adresses?)
Maybe it is possible to upload the diagnostic files somehow here on the forum or send it to you directly?
Unfortunately we are limited in the assistance we can provide over the forums, especially since these are technically not the right ones either. I only replied to your post because you seemed to have nowhere else to post it and needed help. However, our Support Team can only provide assistance via support tickets - they can not be reached over email and other social media channels will have the same restrictions as these forums.
I suggested reaching out to your ISP because I initially misunderstood you to have a general issue reaching Battle.net. On further review, it sounds more like a local PC security program may be actively blocking some features that both the game and website need to function. In that case, these steps may be more beneficial to you.
Best of luck!
Dear Zaxithorne,
Thanks to the help from one of your colleagues in the WCIII:Reforged forum I managed to resolve the issue by running a scan with Malwarebytes. Both games work now.