Customer support wait time

My account that I had everything got hacked into and stolen so I lost access to all of it. I put through a support ticket (because for some reason live chat isn’t an option right now) without an account as I didn’t have another one at the time but with my email on it to receive a response. A day passed and still no reply so I made a new account to make a ticket linked to an account so I put a other one through. It’s been another day and no reply to either. Since then get person who has made my account has made purchased using my card that was on my account because I’ve had to wait so long.
How many more days am I going to have to wait to have my account back?? I understand it’s hard with the global health crisis but surely tickets regarding lost account should be a priority right?