D4 refund question

Hi chaps,

Been stuck in a queue literally all-day (PS5), not played a single minute.

Q) Being stuck in the queue doesnt count towards the 2 hours played, does it?

Cheers
A

Better refer to the legal document…

but it does not define what “playing” is… I would hope that being stuck in a queue does not count but… who knows.

Note that this 2-hour limit (criterion ?) is only one of factors considered by Blizzard… for example, in the case of a pre-purchase:

Pre-Purchases
We’ll typically refund any pre-purchased game or product prior to its release, provided you haven’t played the game or expansion for more than two hours via pre-purchase early access.

Some exceptions may apply in cases where the pre-purchase includes in-game benefits that can be claimed for other products. If you’ve already claimed or used those added benefits, the purchase would become non-refundable.

I wouldn’t delay asking for a refund if that’s the way you want to go… use this link to start the process: https://eu.battle.net/support/en/help/product/diablo4/2090/2091/solution and hit the “Continue” button.

Good luck !

2 Likes

Imho the best option is a free cry of ashava to all who got the license error.
But its just imho