Hi there NooN 
I can see that you did get through to support yesterday, so Iām glad you got to speak to us.
Regarding your access to the online Diablo II servers, your situation can happen for a number of reasons.
Anyone on the same connection could have caused the issue however there are a number of possible reasons. You can find a brief breakdown of some possible reasons here:
- Attempting to use an invalid CD-Key
- Spamming a chat channel or spamming over multiple channels
- The use of bots
- Harassing other players or clans
- Advertising inappropriate websites or services
- The use of third-party or add-on programs
Along with this, please also be ware that our classic games only supports regular residential connections and the use of Proxy or VPN services are not allowed.
If you use a VPN or Proxy, it can trigger a suspension.