Dragon Flight Collectors box

pre-ordered the collectors box for dragon flight.
Got a mail today that it had arrived. just to get a thin plastic bag, where i can feel that the bubble wrap inside is smashed…
After opening it i also see that the corners and edge of the box have received damage… is this really what u are supposed too receive after paying about 150€ for a box and 30$ for shipping??
I have already sent them an email about this, but was wondering if more ppl are receiving damaged boxes?