Follow up on a wrong ban wow acc

Hello
I came to play this evening and saw as usual and I received an email that my account was banned for this reason:

  • Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks)
    Then they gave me some links to read!
    I read all the rules and made sure that I didn’t do anything wrong. Maybe I was reported by other players because I always fight and kill bots because I believe they are corrupting the game.
    I have been playing on my account for more than 7 years and this is really strange to me. Why should I be banned because I didn’t do anything wrong?
    The only thing that comes to my mind is that Blizzard’s anti-cheat bot makes mistakes sometimes.
    So how can I follow up on this now? I am really heartbroken by this.

:arrow_lower_right:

You can also visit the WoW forums and see if there are related posts by other players… especially in the WoW Customer Support category.

Finally, you will need a lvl 10 hero if you wish to post on the WoW forums — even a free, Starter Edition, hero will qualify.

Good luck !

Thank you, I’m trying.