I’ve logged in Hearthstone yesterday after more than 2 years without playing the game. I’ve checked the region and i’m in the right one, but I have no longer all the cards and the progress i had gain from 2015 to 2018. The game just started from zero, with the introduction. What can i do??
The account you’re posting from was made in 2018 and has no purchases except this month, so you’re likely logging into the wrong battle.net if you played 2015 to 2018. Check other email accounts that you have, and if you have trouble finding the correct account please contact our support here:
Hi, I have the same issue here. I have an asia account but I have not played since 2018. All my progress are gone. Would you please help check the status?
Hi General!
We sadly can’t assist with things that would involve personal information to locate the account on the forums, but our support will do their best to help you here:
https://eu.battle.net/support/en/help/product/services/316/973/solution