How can you even do this?

How can you even release a game at this state and charge full price for the product? I am talking about Diablo 4.

Nothing works, you get kicked from the game, I had a legendary ring drop infront of my eyes then DC. A friend leveled up 3 levels just to realize after the DC he was back to where he started. Time that is lost for nothing.

It was the same things happening when you launched D2 resurrected, I asked for a refund back then but of course not.
How could I be this naive thinking this time would be better

check your inventory chest at the inn, sometimes you can find the legendary item there which you missed or because your game crashed.