Item Recovery following unusual circumstances. WoW Retail

Ticket Number: EU92872852
So, following a few messages with support, I’ve been told to come to the forums to discuss my issue, with hopes that a developer might actually be able to solve my problem. As someone who has studied Game Development and know a little bit about generating items, I thought this would be a straight forward fix.

The issue being, I took an item from the Vault, this item had +Leech which is considered Best in Slot for tanks. I rushed over to the catalyst to upgrade this piece into a tier set piece. Upon completing this action the Leech disappeared from the item. Devastated, I quickly logged out of the game and created a ticket. At this point, I haven’t equipped the item, over even moved it from the slot it appeared in.

After 3 submissions to support they have claimed " item upgrades from the catalyst system can’t be undone by support.". They speak about the item having ‘Innate stats’ and mentioned normal items have ‘Tertiary stats’ which adds these bonuses like Leech to items. These Innate stats apparently do not carry over the same way as the regular Tertiary stats, which I had no idea about, not to mention no warnings from the Revival Catalyst, apart from ‘Upgrading will caused this item to become soulbound’, no mention of losing stats or the item degrading.

I’ve begged and pleaded with support staff, offered in game gold or even real life money to resolve this issue, I’m desperate. This is a best in slot piece and would really help me with pushing my mythic+ progression. Can’t such a simple mistake be reverted or manually undone. Please say someone with a higher power can intervene and resolve this.

I eagerly await your response, WoW gods.
Nick - Ticket Number: EU92872852

This forum is for providing feedback on the Battle.Net Launcher.

It would be best if you posted on the WoW forums ; the Customer Support category might be a good place to start… or the General Discussion forum:

Best of luck with this !

1 Like

This is literally where the support team sent me to post my concern… I feel like there is an issue with the support staff, a very large disconnect… Do they even play the game?