So i got a question here, i allready made the ticket…
I had a acount that used my gmail adress, bought multiple games on it. A few months i stopped playing battlenet games and i returned recently but i forgot my password.
I saw there was also a option to log in with google so i did. This google acount uses the same gmail adress as the acount i had all my games on.
When i logged in via google it asked for a username, without knowing it would do any harm i made a username.
Now i found out that it had overwritten my first acount since this one uses the same email adress and i have lost all my games and my username, and now have a blank game library and a new username.
I made a ticket and had a response, they said to update my security (did that right away) and that it should have been fixed but it didnt. i still have the new username, empty game library and i can review the ticket cus it doesnt exist anymore.
Has anyone any experience with this, and if staff/support sees this can you help?
I made a new ticket (#72725855)
Thx!!