Missing pvp transmog

I transfered to Alliance 2 days ago. And upon the change I checked through the transmog list.

Tested a few things out and immedietly liked the Alliance version of Notorious gladiator’s claw way more than the horde version.

After logging in the following day I noticed it was missing. All horde chars still have it, but it has just vanished from my list on the alliance toon.

Wrote a ticket about it and all they say is that they can’t find it and can’t do more.

What am I supposed to do? Keep reopening my ticket?