Playing on PS5, in the mythic store I purchased Level 4 of the Ultraviolet Sentinel Skin, which took my Prisms, placing a tick next to level four as if I owned it… but on the customise skin options menu, three circles indicating the purchase is loading wouldn’t go away - I tried entering a match, training range etc. but each time I returned to the skin on the hero menu, Level 4 still had the loading circles. I closed my game and re-opened it and I’m now really upset - not only have my Prisms been taken, the Level 4 is now locked as if I never paid in the first place.
I REFUSE to pay for more prisms when I’m unsure this bug may occur again…
Any way of restoring my purchase?