Its been almost 4 days now, done everything but figure out why this is happening?
Can someone check to see if I’m banned and when it will be lifted??
For not cheating or using hacks, this seems unfair!!
Hello:
Yeah… it could be a temporary play restriction…
There is some troubleshooting you can try to elimate the more common issues:
You might have to submit a ticket for that… not sure if they can still do that… depends which GM you get, I suppose… and how busy they are. You can use this link to submit a ticket: https://eu.battle.net/support/en/help/contact/354/ticket . Bear in mind that there are many tickets waiting to be processed… it might be 3 or 4 days before you hear back.
The most common causes for a temporary play restriction is playing with a VPN, or playing from a business IP (at work or in a hotel, for example)… and creating too many games too quickly (for muling for example). The restriction for a VPN or a business IP is 14 days; the one for creating too many games too quickly seems to vary.
The issue with a temporary restriction is finding out what you did wrong… the old crew (before the Microsoft take-over) knew how to look it up and would gladly tell you what it was… and when the restriction was scheduled to end. Now… who knows ? You’ll find out if you put in a ticket, perhaps… or if a Blizzard Customer Support rep sees this (I wouldn’t hold my breath for that – if they are still around, they are being very quiet).
There are two posts by Blizzard on temporary play restrictions that are worth reading… they’re at least 5 year old already and some of the info provided might be obsolete:
- https://eu.forums.blizzard.com/en/blizzard/t/temporary-restrictions/46
- https://us.forums.blizzard.com/en/blizzard/t/diablo-ii-temporary-restrictions/79
The following is taken from the post on the US forums:
I can’t help you much more than that… sorry !