Please help ! My wrongful 14 day suspension

Please can someone respond to my ticket I have made about the suspension put on my account, this appears to be an indirect mistake or something???

Sorry I accidently deleted my response to Bonbou and couldnt reply again- ‘‘Hi Boubou, no its for classic wow, season of mastery - please could you help get someone to address the appeal I made? I’d really appreciate being able to speak to someone in real time, i/e in game message or ideally over the phone, this has never happened to me before.’’

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