I have reached out to you with a specific issue that is affecting my account and your response is “submit a bug report” which, by the by, will do nothing in the short term to resolve the issue. So, I do your job for you, and I remain in limbo until it gets patched out. Leaving in a place where I’m legitimately not sure why I continue to have it installed in the meanwhile.
Legitimately considering just cancelling my subs now. You are showing people as clear as day you couldn’t care less when their experience is affected. Okay, but there’s plenty of developers that do, so maybe the appropriate response is to simply jump ship?
Whether or not I, as merely one person, leaves maybe you (Blizzard) need to look into how tickets are being responding to before you hemmorage more players so you are back down to pre-classic subs.
Actually, it’s not and you should be happy that the Game Master is honest enough with you to admit that he/she cannot fix the problem you have and that you need to file a bug report to have the developpers work on it.
Nope, filing a bug report is your job… and if you’ve ever worked in a large company or in a large government department (several thousand employees), then you know about procedures for, and channels of, communication.
In the event that you do decide to file a bug report, see the 'in-game Bug Report" section in:
Perhaps it’s as simple as copy-pasting the description of the issue that you provided in your ticket.
Finally, this forum is for feedback on the Battle.Net Desktop App – aka, the Launcher.
It is the wrong place for feedback on a specific game or, indeed, on the reply provided on your ticket.
If I am paying for a service I am not getting it is actually entirely inappriopriate to close the ticket without a response.
At any rate this being the case I have cancelled my subscription.
I am a customer, I don’t have a ‘job’. You might well say there is an onus on me to report malfunctions and this is correct. No company is required to fix anything immediately that, while making the product incomplete or improper, does not cause the product to fail entirely. However this is not true when the product is not longer working entirely. For full details, this will vary from country to country but in the UK please see the Paytment Services Regulations of 2017. In short I assure you, there’s no protection for businesses when it’s a total and complete failure.
Input is often valuable, but input from someone unfamiliar with the subject matter or the specific circumstances are not so valuable. I would advise you to think in future before making what I can only consider to be arbitrary assumptions which turn out to be embarressingly mistaken. These types of responses are not helpful to me, to anyone reading this and is an detriment to blizzard being represented so poorly.
