Support team needs to be reworked

first let me say this is feedback and if you take it down youll be breaking your own rules, secondly ive been trying to contact a actual person for months now yet nothing…the closest ive gotten to a real person was by totally choosing a different topic for a different game to see if id even get a response and all it said was " need more info" …that was the only ticket out of 40 or so that it let me reply…whats the point of a support team if it doesnt exist…like bro your owned by microsoft now, just hand over the support to one of their teams cause that way atleast we would get some type of human

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