Support ticket waiting Times

I made a ticket about changing my old Phonenumber(not in service anymore for a cpl of years) to my “new” one on my account (i want to set up a new authenticator and such) . Doesnt work since blizz want to send a code to my old number. Made the ticket 2 days ago and still waiting for a reply. Do i need to chill since they are dealing with the lunch of shadowlands. Or is something wrong taking over 2 days and no reply from support/gm

i have 4 days no respons for a simple add game time to my wow account problem…blizz ded gaem